Simplify, streamline, and succeed with Microsoft Dynamics 365
Adapt, innovate, and empower with Dynamics 365 – an intelligent cloud platform that unifies CRM and ERP, drives smarter decisions, enhances customer engagement, streamlines operations, and readies your business for an AI-powered future.
What is Microsoft Dynamics 365?
Dynamics 365 is a cloud-based suite of intelligent business applications that seamlessly combines agentic CRM and ERP capabilities. Designed to unify people, processes, and data, it empowers organizations to streamline operations, enhance customer engagement, and make smarter, data-driven decisions.
Microsoft Dynamics 365 software offers modular applications designed to fit diverse business needs, giving organizations the agility to adapt and scale with ease. Whether it’s sales, marketing, customer service, finance, supply chain, or human resources, each Microsoft Dynamics 365 module integrates seamlessly to form a unified ecosystem that drives efficiency, innovation, and collaboration across the enterprise.
Microsoft Dynamics 365 features and benefits: Powering innovation and growth
With AI-powered insights, connected applications, and agentic design, Dynamics 365 empowers businesses to work smarter, adapt faster, and grow stronger. Benefits of Microsoft Dynamics 365 brings several advantages to organizations:
Modernized CRM
Modernized CRM Strengthen customer relationships across sales, marketing, and service with a connected, AI-powered CRM that delivers seamless engagement and personalized experiences.
Intelligent ERP
Intelligent ERP Reinvent operations and boost productivity with an agentic ERP that streamlines processes, enhances efficiency, and provides the agility to stay competitive.
Smarter sales efficiency
Smarter sales efficiency Increase revenue with AI-driven insights that help you understand customers, personalize their journeys, and close deals faster.
Personalized service experiences
Personalized service experiences Deliver exceptional service at every touchpoint by empowering teams with AI tools, improved processes, and real-time insights to build customer loyalty.
Real-time analytics & insights
Real-time analytics & insights Make confident, data-driven decisions with built-in analytics, customizable dashboards, and predictive AI models that surface opportunities and risks instantly.
Scalable, AI-ready platform
Scalable, AI-ready platform Prepare for the future with a cloud platform that scales as you grow, integrates seamlessly with Microsoft 365 and Power Platform, and brings AI capabilities to every role in your business.
Dynamics 365 modules and applications built for every business need
ERP applications
Streamline operations and drive growth with intelligent ERP applications from Dynamics 365.
Strengthen your financial and business operating models with Dynamics 365 Finance and get end-to-end financial visibility to make faster growth decisions.
Ensure on-time payments from customers and improve your cash flow cycle with rule-based collection automation
Create a centralized source of truth for business intelligence for effective cross-functional collaboration
Get an unbiased view of your business’s financial health and make intelligent investment and growth decisions
Boost your employees’ productivity by automating tedious tasks and leveraging AI-driven predictive insights
Build a smart & adaptable supply chain, meet the growing eCommerce needs with Dynamics 365 Supply Chain Management and optimize your front-end and back-end operations.
Ensure prioritization of replenishing high-demand products by considering factors such as order priorities, existing inventory levels, and estimated stock demand.
Have a unified view of inventory across channels and ensure that the right products are accessible at the right location and time to fulfill the unique customers’ needs.
Efficiently communicate among functional teams using Microsoft Teams to streamline sales, marketing, and operational planning.
Make reliable future demand predictions by capitalizing AML-backed AI projections to analyze historical data and identify patterns affecting future supply levels.
With Dynamics 365 HR, equip your organization with a scalable solution that empowers employees to access critical information, accelerate HR processes, and drive smarter decisions through insights.
Empower your staff with sufficient resources to access employee profiles, training sessions, performance dashboards, goal setting, and time-off requests.
Make informed decisions with embedded analytics that monitor and evaluate HR programs.
Formulate remuneration plans guided by established criteria and adjust them individually or collectively to automate organization-wide rollouts.
Enhance your managers’ productivity by automating their routine HR tasks and expediting their completion of HR responsibilities, including monitoring team performance and feedback.
Deliver personalized, seamless buying experiences across both physical and digital channels with Dynamics 365 Commerce and drive growth at every touchpoint.
Give your customers the liberty to purchase on any device at their convenience and across online and offline channels.
Effortlessly manage tailored customer experiences throughout their life cycle by seamlessly integrating with Dynamics 365 Marketing.
Leverage customized, authentic e-commerce experiences and captivating product pages to boost customer engagement and conversions.
Deploy a customizable and scalable solution that aligns with your business needs and conveniently integrate it with other applications to enhance its effectiveness.
CRM applications
Empower your teams to connect, collaborate, and turn customer insights into lasting loyalty.
Empower your sales team with actionable intelligence in Dynamics 365 Sales to strengthen customer relationships, sell at scale, and serve customers intelligently.
Connect sellers with customers through their preferred communication channels
Grow revenue by investing time in the activities important for business growth
Predict revenue fluctuations and highlight areas of focus from top to bottom of the funnel
Get insights about customer emotions, competitive market, and sentiments to enable guided selling
Create engaging experiences with Dynamics 365 Customer Insights by unifying customer data, enabling real-time journeys, and leveraging Copilot for personalized interactions.
Gain a unified, AI-driven view of customer data across sales, marketing, and customer service functions for comprehensive insights.
Track key KPIs and use AI prediction models for insights on customer lifetime value, churn, and sentiment analysis for strategic decision making.
Leverage Copilot to create and modify customer segments, customize content, and streamline multichannel customer journeys while tracking progress in real time.
Automatically transfer qualified leads to sales representatives and track pipeline success with prebuilt analytics dashboards.
Enhance support with Dynamics 365 Customer Service to simplify processes, deliver personalized care, and elevate customer experiences.
Close inquiry cases faster with AI-driven productivity tools
Enable customers to find answers with self-service virtual agents & knowledge base portals
Proactively engage customers and offer omnichannel support
Monitor and improve CS operations using insights and boost productivity
Optimize operations with Dynamics 365 Field Service, streamline workflows, boost employee productivity, and deliver exceptional onsite service.
Equip your employees with the right tools and relevant work-order data to boost productivity
Meet customer expectations with on-time scheduling and technician location information
Optimize service operations using IoT and AI-driven actionable insights
Get a 360-degree view of customer assets hierarchy, locations, and service level agreements
Improve delivery with Dynamics 365 Project Operations by connecting sales, resourcing, project management, and finance teams to win more deals and maximize profitability.
Accelerate the sales cycle and win more deals
Enhance project management through Microsoft Project capabilities
Allocate the right people on the right project for optimal resource utilization
Track project performance through built-in dashboards and real-time analytics
Smarter decisions start with Dynamics 365
Deliver AI-powered, personalized engagement at every touchpoint with an intelligent suite of business applications designed to accelerate innovation and drive efficiency.
Your trusted
Microsoft Dynamics 365 Partner
Implementation
With 100+ successful deployments, Confiz delivers tailored Dynamics 365 implementation services that streamline processes, reduce complexity, and drive profitability. Our experts configure solutions aligned with your business goals to accelerate transformation and maximize ROI.
Upgradation
Our certified solution architects partner with your teams to assess existing systems, evaluate current ERP and D365 implementations, and design future-ready Dynamics 365 migration and upgrade plans. We ensure seamless transitions while modernizing your enterprise with secure, scalable, and cutting-edge cloud solutions.
Managed services and support
Beyond implementation, Confiz delivers proactive and reactive Dynamics 365 managed services and support. Our certified experts handle everything from issue diagnosis to performance optimization, ensuring your systems run seamlessly and your business stays agile, secure, and efficient.
Copilot enablement
Our experts help your teams automate routine tasks, unlock AI-powered insights, and improve decision-making by embedding Dynamics 365 Copilot into your business workflows, driving measurable productivity and efficiency across both ERP and CRM operations.
Microsoft Dynamics 365 pricing and cost
The cost of implementing Microsoft Dynamics 365 varies based on your organization’s size, selected modules, and level of customization. With flexible licensing models, Dynamics 365 is designed to fit the needs of both small businesses and large enterprises.
Key factors that influence Dynamics 365 implementation cost include:
- Licensing model (cloud subscription vs. on-premises deployment)
- Number and type of users (full users vs. team members)
- Customization level and integrations with third-party applications or add-ons
- Scope of implementation, including data migration, training, & change management
- Ongoing support services to ensure adoption and optimization
Modern, scalable, adaptable
industry solutions
Retail
Intelligent business solution to streamline business operations and engage with customers the right way.
Fashion
Omnichannel fashion industry solution tailored for changing trends, industry regulations, customer demands, and sustainability initiatives.
Grocery
An end-to-end, omnichannel solution that manages large stock quantities, offers secure payments, and provides business insights.
Textile
Powerful textile supply chain management solution to digitalize your value chain and spur growth across all channels.
Manufacturing
Smart-manufacturing software solutions to boost efficiency in production and sales.
Wholesale & Distribution
A comprehensive solution to enhance real-time visibility, streamline inventory flow and control operational costs.
Why choose Confiz as your Dynamics 365 Implementation Partner?
Industry expertise
As a trusted FastTrack implementation partner, Confiz brings extensive cross-industry experience with 100+ successful ERP deployments across retail, CPG, manufacturing, and more. Our certified Microsoft Dynamics consultants help both growing businesses and large enterprises streamline operations, unlock efficiency, and drive sustainable growth.
Customer-first approach
At Confiz, customer success is at the core of everything we do. We combine structured project management with transparent communication and 24/7 support, ensuring smooth engagements tailored to your business complexity. Our long-term partnerships are built on trust, collaboration, and measurable impact.
Dynamics 365 implementation experts
With a global team of 150+ Dynamics 365 certified developers and solution architects, Confiz provides end-to-end Dynamics 365 implementation services. From integration, customization, and migration to consulting and optimization, we ensure your solution is aligned with business goals and scalable for the future.
Proven industry solutions
Confiz delivers preconfigured, industry-specific solutions on Dynamics 365 to accelerate digital transformation. Backed by deep ERP and CRM expertise, our accelerators address sector-specific challenges, helping you achieve operational excellence, customer-centricity, and competitive advantage faster.
Enabling
global companies
Trusted by some of the world’s largest companies, we thrive on building strong relationships and an outstanding reputation. Our aspiration to evolve, innovate and experiment makes us stand out from our competition.
Our Readings
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Got more questions?
We are here with answers!
What is Microsoft Dynamics 365?
Microsoft Dynamics 365 is a cloud-based suite of business applications that combines ERP and CRM into a single platform. It helps businesses connect people, processes, and data, enabling them to streamline operations, improve collaboration, and deliver better customer experiences. With AI-driven capabilities, it empowers organizations to make smarter, faster decisions.
What are the benefits of Microsoft Dynamics 365?
What is the price of Microsoft Dynamics 365?
The cost of Dynamics 365 varies based on the modules selected, number and type of user licenses, and the scope of implementation. Smaller organizations can start with essential modules, while enterprises may require advanced customizations and integrations. Confiz helps businesses design tailored Dynamics 365 pricing and implementation plans to optimize ROI and ensure long-term value.
What is included in Microsoft Dynamics 365 features?
Microsoft Dynamics 365 offers a wide range of applications, including Sales, Marketing, Customer Service, Finance, Supply Chain Management, and HR. These modules are powered by AI and automation, ensuring smarter insights and faster execution. Together, they create a unified ecosystem that enhances collaboration, customer engagement, and operational efficiency across the enterprise.
Can Dynamics 365 integrate with other Microsoft products?
Yes, Dynamics 365 integrates seamlessly with Microsoft 365, Teams, Power BI, and the Power Platform. These integrations improve collaboration, reporting, and automation across your organization. By connecting Dynamics 365 with tools you already use, Confiz ensures you maximize productivity and business insights without additional complexity.
Is Dynamics 365 secure for enterprise use?
Dynamics 365 offers enterprise-grade security with features like role-based access control, compliance with global standards, and advanced data encryption. For businesses handling sensitive data, Confiz provides additional security assessments to identify risks, strengthen safeguards, and ensure compliance with industry regulations.
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Mohammed Reza
Senior Director – Business Development, EMEA
