Microsoft Dynamics CRM

Transform your customer
journey and unlock actionable insights.

Build, maintain and capitalize on the customer journey with CRM

An integrated, data-driven software solution that helps shorten and optimize sales cycle, personalize customer service experience, and enhance customer loyalty. Designed to strengthen customer relationships, Dynamic 365 CRM helps to centralize, optimize and streamline all the customer journey data.

Turn valuable customer insights into successful business decisions

Identify top customers to turn data into revenue

Generate, track and capitalize on sales leads

Deliver personalized engagement as per the unique buyer’s journey

The Confiz experience


With the right skill set, industry exposure, and proficiency to configure domain-specific highly customized solutions, we have helped 100+ organizations simplify business complexities, optimize operations, and drive profitability.


At Confiz, our solution architects work with your internal teams to assess your business and technical situation, evaluate your current implementation and offer you the least disruptive yet most efficient path along with an upgradation timeline.


Our Microsoft certified professionals offer 24/7 dedicated Dynamics 365 support services to help organizations achieve a reliable, smoother and efficient flow across their organizational structure by promptly diagnosing and resolving their system issues.

global companies

Trusted by some of the world’s largest companies, we thrive on building strong relationships and an outstanding reputation. Our aspiration to evolve, innovate and experiment makes us stand out from our competition.

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Got more questions?

We are here with answers!

What is Microsoft Dynamics CRM?

Microsoft Dynamics 365 Customer Relationship Management (CRM) is an integrated, data-driven software solution that helps streamline key customer-centric operations, including sales, marketing, customer service and customer insights. It not only covers but also provides support throughout the customer journey by developing, enhancing and retaining customer relationships.

What is included in Microsoft Dynamics CRM?

Microsoft Dynamics 365 Customer Relationship Management (CRM) includes modules for:

What is Microsoft Dynamics 365 CRM used for?

Microsoft Dynamics 365 CRM is used by small and mid-size businesses (SMBs) and large enterprises to streamline and automate their marketing, sales, and customer service functionalities. It helps them analyze data, identify trends and anomalies and make well-informed decisions.

How does Microsoft Dynamics 365 CRM work?

Microsoft Dynamics 365 CRM can be deployed both on the cloud or on-premise.

Why is Microsoft Dynamics 365 CRM better than salesforce?

While Salesforce is used by small businesses, Microsoft Dynamics 365 Customer Relationship Management can be used by businesses of any size. Dynamics 365 CRM is also a better choice because of its greater functionalities, robust third-party integration offerings and unified user interface across all devices.

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