Maximize uptime and efficiency with Dynamics 365 Managed Services
Ensure seamless operations and optimal system health with expert-led Managed Services for Microsoft Dynamics 365, built to support, optimize, and continuously improve your business-critical apps.
Modern, reliable, and scalable
Microsoft Dynamics 365 Managed Services and support
Experience 24/7 proactive support and tailored solutions with our bespoke Microsoft Dynamics 365 Managed Services, designed to drive your business forward effortlessly. Unlock efficiency, security, and innovation, and transform your operations with confidence.
Domain
expertise
Our AMS, delivered as part of our Managed Services for Microsoft Dynamics 365, is powered by 200+ certified D365 consultants. With a deep understanding of your business needs, they quickly align with your goals to optimize processes and ensure smooth operations, instilling confidence in the quality of our service.
Seamless
collaboration
We use tools such as JSM, MS Teams, JIRA, and SharePoint portals to integrate and manage tasks, create wikis, and log RCAs, providing a connected experience. Our Dynamics CRM Managed Services also offers real-time visibility for teams and customers through live incident dashboards.
24/7
support
We provide 24/7 Dynamics 365 Managed Support services with a geographically dispersed team, ensuring swift issue resolution and minimal downtime. Proactive monitoring tools detect potential issues before they impact operations, guaranteeing continuous availability.
Customer satisfaction
surveys
We continuously seek real-time user feedback and conduct quarterly satisfaction surveys to enhance our services. Regular “AMS Best Practices Compliance” audits ensure excellence and compliance in all aspects of our AMS setup.
Regular operational
audits
Our Dynamics 365 experts conduct operational audits as a key element of our Managed Services for Dynamics 365, using the KRAC pattern to identify process bottlenecks, unlock hidden potential, and align operations with industry best practices for superior performance and measurable results.
Vulnerability
scans
We ensure security through regular, robust assessments based on experience and current trends. Our ‘Vulnerability scans’ are a key part of this process, helping IT administrators achieve maximum compliance with best practices and ensuring the security of your data.
Change
requests
Our Dynamics 365 consultants map business requirements to out-of-the-box features and, if needed, capture specific customization needs, offering tailored configuration while anticipating future demands.
Governance
structure
We have defined a governance structure to ensure oversight of AMS processes, guaranteeing alignment with business objectives and adherence to standards. We ensure this by defining a clear RACI matrix, which is later audited by our internal compliance team.
Achieve optimal efficiency with premier support for Dynamics 365
Explore how our Dynamics 365 Managed Services go beyond the standard IT support offered by traditional service providers. Our approach to managing Dynamics 365 CRM and Dynamics 365 Finance and Operations is grounded in operational excellence. We prioritize a client-centric model, delivering proactive and tailored solutions that ensure efficient and secure application management.
| Features | Traditional Managed Services | Modern Managed Services Ecosystem |
|---|---|---|
| Integration Process | Often lengthy and complex, requiring significant time for full implementation. | Streamlined and automated processes for quick integration and deployment. |
| Information Accessibility | Limited access, with information often siloed and difficult to retrieve. | Centralized platform with real-time access to critical information and data analytics. |
| Productivity | Variable productivity due to outdated systems and processes. | Enhanced productivity through the use of AI and machine learning for optimized operations. |
| Service Alignment | Generic service packages that may not fully align with business needs. | Customized services tailored to specific business objectives and needs. |
| Performance Metrics | Basic metrics, often lagging and not actionable. | Advanced metrics including predictive analytics and real-time performance dashboards. |
| Scalability | Limited scalability with rigid infrastructure. | Highly scalable with flexible cloud-based solutions. |
| Virtual Capabilities | Limited, often requiring on-site presence for many services. | Comprehensive virtual capabilities enabling remote management and support. |
| Governance Structure | Weak governance structure with inconsistent enforcement of policies. | Strong and clear governance structure ensuring compliance and accountability. |
| Governance and Compliance | Inconsistent adherence to governance and compliance standards. | Strong governance with a proactive approach to compliance and risk management. |
| Domain Expertise | General IT knowledge, often lacking deep expertise in specific domains. | Specialized domain expertise ensuring best practices and tailored solutions. |
| Collaboration through Tools | Limited collaboration tools, often resulting in communication silos. | Advanced collaboration tools fostering seamless communication and teamwork. |
| 24/7 Support | Support often limited to business hours. | Round-the-clock support ensuring issues are addressed promptly. |
| Customer Satisfaction Surveys | Infrequent and often not actionable. | Regular and detailed surveys with actionable insights for continuous improvement. |
| Operational Excellence Assessments | Rarely conducted, leading to potential inefficiencies. | Regular assessments to identify and implement operational improvements. |
| Vulnerability Scans | Performed occasionally, leading to potential security risks. | Frequent and comprehensive scans to ensure robust security posture. |
| Change Requests | Often bureaucratic and slow, hindering agility. | Streamlined process for handling change requests quickly and efficiently. |
How our Dynamics 365 Managed Services benefit you
Leveraging our Microsoft Dynamics 365 Managed Services, gain enhanced operational efficiency, improved performance, and the flexibility to adapt your D365 environment to changing business needs with cutting-edge solutions that drive your business forward.
Dedicated consultants
Work with experts who know your systems inside out. Our consultants provide personalized guidance, ensuring your solutions align with business goals, an integral part of how our Microsoft Dynamics Managed Services deliver lasting value.
Evolve your CRM
Make the most of dedicated consultancy hours to request updates, build tailored solutions, and refine your CRM, ensuring it adapts seamlessly to your evolving processes and continues to support long-term business growth.
Collaboration through tools
Our real-time dashboards improve visibility for teams and customers. Through Microsoft Dynamics 365 Managed Services, we integrate tools like JSM, MS Teams, JIRA, and SharePoint to streamline tasks and log RCAs for seamless service delivery.
Adherence to SLAs
Our Managed Services for Dynamics 365 ensure SLA compliance, continuous improvements, and service quality by defining responsibilities, automating workflows, integrating data, and enabling smarter, faster decisions through monitoring and communication.
Continuous feedback
We get customer feedback reviews, covering performance analysis, issue resolution, and goal setting. Integrating feedback ensures exceptional Microsoft Dynamics Managed Services and improvements in SLA outcomes.
Explore our range of Dynamics 365 Managed Services
Customer Relationship Management (CRM)
Automate sales workflows, boost productivity, and close deals faster with our managed services for Microsoft Dynamics CRM. Leverage AI-driven insights to deliver personalized experiences, deepen customer engagement, and fuel long-term business growth.
Enterprise Resource Planning (ERP)
Unlock growth with our Microsoft Dynamics Managed Services for Microsoft Dynamics ERP. We streamline core business operations through integrated processes, reduce costs, and deliver the scalability needed to support your evolving business needs.
Dynamics 365 Finance and Operations
Streamline financial management to boost profitability and visibility, while enhancing operational efficiency through integrated processes and real-time data. Our Dynamics CRM Managed Services for Dynamics 365 Finance and Operations help you run smarter and confidently scale.
Dynamics 365 Customer Engagement
Empower your teams to manage sales, service, and customer interactions across every touchpoint. With our managed solution for Dynamics 365 Customer Engagement, streamline modules like Sales, Customer Service, Field Service, and Customer Insights to deliver personalized experiences, strengthen relationships, and scale engagement strategies.
Ready to upgrade to Dynamics 365 and simplify Ongoing Support?
Make the switch with minimal disruption and ensure peak performance with our Dynamics 365 upgrade and managed support services.
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Got more questions?
We are here with answers!
What are managed services for Microsoft Dynamics 365?
Managed services for Microsoft Dynamics 365 encompass a range of support and maintenance solutions designed to keep your Dynamics 365 environment running smoothly and efficiently. These services typically include:
- Proactive monitoring and maintenance
- Performance optimization
- Security management
- Incident management and support
- System upgrades and patches
- Customization and integration
- Backup and disaster recovery
What are the benefits of using managed services to support Dynamics 365 solution deployment?
Using managed services to support Dynamics 365 offers significant benefits. A trusted D365 managed services provider can help enhance performance and reliability by ensuring continuous monitoring and maintenance of your D365 environment, minimizing downtime and improving system efficiency.
Microsoft Dynamics Managed Services also supports proactive issue resolution to prevent disruptions, while cost efficiency comes from predictable expenses and reduced need for in-house IT resources.
How do Confiz’s Dynamics 365 Managed Services differ from traditional IT support?
While traditional IT managed services companies operate on a reactive “break-fix” model, addressing issues only as they arise, our Dynamics 365 Managed Services model is built on a proactive approach. Rather than waiting for problems to occur, our managed services act as a dedicated maintenance team, offering continuous monitoring and support.
Our Dynamics CRM Managed Services extend this proactive model to support customer engagement workloads with consistent performance and reliability.
Our commitment to excellence includes strict adherence to customer satisfaction surveys, ongoing feedback collection, and rigorous adherence to SLAs. This ensures that your Dynamics 365 environment remains highly effective and you consistently achieve successful outcomes.
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Mohammed Reza
Director Business Development, UAE | KSA
Qaisar Iqbal
Global Vice President Industry Solutions
