Maximizing ROI: Leveraging Microsoft Business Application Managed Services for business growth

May 7, 2024

Organizations today are facing relentless pressure to innovate, expand, and outpace competitors. According to recent research by Gartner, businesses prioritizing digital transformation are expected to outperform competitors by 25% in profitability by 2024. To thrive in this dynamic environment, businesses are constantly exploring new avenues to drive growth, boost efficiency, and maintain a competitive edge.

Amidst this pursuit, Microsoft Business Applications, including Microsoft Dynamics 365, Microsoft Power Platform, and Azure, have emerged as powerful tools for transforming operations, enhancing customer experiences, and unlocking new opportunities for business success. Research conducted by Forrester indicates that companies leveraging Microsoft Dynamics 365 ERP and CRM experience a 60% and 173% ROI, respectively, in terms of process efficiency, productivity, and growth.

Yet, driving maximum benefit from these platforms goes beyond mere implementation. It requires ongoing management, optimization, and support to ensure they continue to deliver value and drive growth for your organization over the long term. This is where Microsoft Business Application managed services step in. According to a study by IDC, organizations that utilize managed services for their business applications experience a 50% decrease in downtime and a 30% boost in IT staff productivity. These services offer organizations a comprehensive solution to navigate the complexities of these platforms, maximize return on investment, and fuel sustainable growth.

In this blog, we will delve into the concept of managed services for Microsoft Business Applications and discover how businesses can benefit from a managed service provider to maximize their technological investments and scale.

What are Managed Services for Microsoft Business Applications?

Managed services refer to the practice of outsourcing certain business processes and functions to a third-party provider, often known as a Managed Services Provider (MSP). These services can cover a wide range of activities, including IT infrastructure management, network monitoring and security, data backup and recovery, cloud computing, helpdesk support, and more. Managed services aim to provide proactive, ongoing support to ensure the smooth operation of critical business functions, optimize performance, enhance security, and minimize downtime.

Managed Services for Microsoft Business Applications include a range of tailored offerings to optimize and maintain the efficiency, security, and performance of Microsoft’s suite of business applications, including Dynamics 365, Power Platform, and Azure. These services typically include platform administration, user support and training, application development and customization, integration services, data management, and governance, security and compliance management, performance optimization, upgrade, and migration services, managed cloud services, and consulting and strategic planning.

Let’s discuss each of these sub-services in detail and explore how you can maximize the benefits of your Microsoft suite and technology investment.

Platform administration and monitoring

This involves overseeing the health and performance of the Dynamics 365 Finance and Operations, Dynamics 365 Customer Engagement, Power Platform, and Azure environment, including managing user accounts, configuring system settings, monitoring performance metrics, ensuring security measures, and implementing backup procedures to ensure smooth operation.

User support and training

Managed service providers offer user support services to assist with troubleshooting, answering questions, and resolving issues related to your Microsoft Business Applications. Additionally, conducting training sessions or workshops educates users on effectively utilizing the platform’s features and functionalities. Creating user-friendly documentation such as manuals or FAQs further aids users in navigating the platform independently.

Moreover, gathering user feedback helps identify areas for improvement and elevating the overall user experience. Users receive continuous support as they encounter new challenges or require further guidance, ensuring their proficiency with the platform and fostering a positive user experience.

Application development and customization

Providers of Business Applications Managed Services offer application and tailored solution development services that perfectly align with client objectives and workflows to ensure optimal functionality and performance. Additionally, Managed Service providers customize and adapt off-the-shelf software or platforms to match client preferences, industry standards, and operational requirements, enhancing usability and efficiency.

Managed Service providers empower clients through these services with flexible, customized solutions that foster innovation, streamline processes, and facilitate business growth.

Integration services

Integration services for Microsoft Business Applications ensure seamless connectivity between Microsoft applications like Dynamics 365 Finance and Operations, Dynamics 365 Customer Engagement, Power Platform, and other systems or third-party applications. Managed service providers handle system integration, connecting Microsoft apps with internal systems for data flow and automation.

They also manage third-party integration linking Microsoft applications with external software such as accounting tools, marketing platforms, or e-commerce systems, for streamlined operations and enhanced functionality. Additionally, they synchronize data across platforms, develop custom integration solutions, and oversee API management for efficient communication. These services empower organizations to maximize the benefits of their Microsoft applications, optimize processes, and boost productivity.

Data management and governance

Data management and governance involve tasks like data cleansing, transformation, and defining data models to ensure data quality, integrity, and compliance within Microsoft Business Applications. Providers assist in maintaining accurate and reliable data by identifying and rectifying errors and duplicates. They also establish governance policies to adhere to regulations and industry standards, facilitating efficient data handling and informed decision-making.

Security and compliance management

Managed service providers assist businesses in deploying robust security measures and enabling compliance with regulatory requirements, such as GDPR, HIPAA, or SOC 2, within Dynamics 365 and Power Platform applications. This includes configuring security settings, data encryption, and access controls to protect confidential information and prevent unauthorized access.

Providers also conduct regular security assessments and audits to identify vulnerabilities and address risks proactively. Additionally, they offer guidance on security best practices and help organizations stay abreast of evolving compliance standards to maintain a secure and compliant environment for their business operations.

Performance optimization

Providers optimize the performance of Microsoft Business Applications by fine-tuning configurations, eliminating redundancies, automating tasks, optimizing workflows, and addressing bottlenecks. This holistic approach to performance optimization ensures that Microsoft Business Applications deliver optimal results, enabling organizations to operate smoothly and scale seamlessly.

Upgrade and migration services

Managed service providers assist businesses in upgrading to the latest versions of Dynamics 365 and Power Platform applications and migrating from legacy systems or older versions. This includes planning, testing, and executing the migration process with minimal disruption to operations.

Providers assess current infrastructure and systems for compatibility issues and dependencies. They then develop a tailored migration strategy, considering factors like data integrity, user training, and downtime mitigation for a smooth transition. They proactively monitor and troubleshoot issues throughout the migration to ensure efficiency and business continuity.

Managed cloud services

Providers offer managed services for cloud-based deployments of Dynamics 365 and Power Platform applications, including infrastructure management, backup and disaster recovery, and cost optimization. Providers handle tasks such as provisioning and configuring cloud resources, monitoring system health and performance, and taking security measures to safeguard data and applications.

Consulting and strategic planning

Managed service providers offer consulting services to help businesses align their Microsoft suite with their overall business objectives, identify opportunities for improvement, and develop a roadmap for future growth and innovation. This may include assessing business requirements, conducting workshops, and providing recommendations for implementation and adoption.

Why choose managed services for Microsoft Business Applications: Business benefits

Managed services go beyond basic IT support. Managed services providers act as strategic partners, driving business innovation with customized solutions and cutting-edge technology.

There are several compelling reasons to choose managed services for your Microsoft Business Applications. In case you are wondering what the benefits of managed IT services are, consider these:

Cost reduction and predictable expenses: Managed services for Microsoft Business Applications operate on a subscription-based model, allowing businesses to forecast and control their IT expenses more effectively. This ensures predictable costs and eliminates the need for large upfront investments in infrastructure or staffing.

Access to expertise: With managed services, businesses gain access to a team of experienced professionals with specialized knowledge in Dynamics 365, Power Platform, and other applications included in the Microsoft suite. This expertise ensures that experts manage and optimize their systems, leading to efficient operation and effective utilization.

Enhanced focus on core business activities: By outsourcing managed services for Microsoft Business Applications to a third-party provider, businesses can redirect internal resources and focus on core business activities. This allows them to prioritize innovation, strategic initiatives, and growth opportunities, ultimately driving business success.

Improved system performance and reliability: Managed service providers are dedicated to ensuring the optimal performance and reliability of Microsoft Business Applications. Through proactive monitoring, maintenance, and optimization, they minimize downtime, enhance system performance, and improve overall reliability, allowing businesses to operate smoothly and efficiently.

Prompt support and monitoring: Managed service providers offer round-the-clock support and monitoring for Microsoft Business Applications, ensuring that any issues or concerns are promptly addressed and resolved. This continuous monitoring and support minimize downtime, maximize system availability, and provide peace of mind to businesses, knowing that their systems are being monitored and managed by experts at all times.

Setting the foundation: The significance of selecting the right Managed Service Provider

Partnering with a reputable managed service provider for Microsoft Business Applications brings specialized expertise that can complement your business operations. Access to their technical knowledge provides valuable insights and system stability and facilitates the implementation of tailored solutions and strategies to drive efficiency and innovation.

Choosing the right managed service provider requires careful consideration. Wondering how to select a managed service provider? Here are key steps to ensure you find the right fit:

  • Define your needs: Identify your business objectives and determine which functions to outsource.
  • Research service providers: Look for experience, industry expertise, and a solid track record.
  • Assess service offerings: Ensure their support services match your needs and industry requirements.
  • Review technology: Check their technology stack and security measures and gauge their capabilities to help businesses scale.
  • Evaluate SLAs: Review response times, resolution guarantees, and escalation procedures.
  • Consider support: Look for responsive, proactive support and 24/7 availability.
  • Review pricing: Compare pricing models, contract terms, and hidden costs.
  • Assess cultural fit: Find a provider that shares your values and communication style.

In the end, make an informed decision and select the provider that best suits your business needs and goals.

Partner with Confiz as your trusted Managed Service Provider

Confiz, a Microsoft Solutions Partner, is poised to be your trusted partner. With our extensive experience and expertise in Microsoft Solutions, particularly in Dynamics 365, Microsoft Power Platform, and Azure, we offer tailored solutions to optimize your business operations. Our dedicated and flexible assistance nurtures your existing solution environments, ensuring optimal business operations and fostering continuous growth.

Embark on a journey toward enhanced efficiency and competitive advantage with Confiz’s managed services. Contact us at to explore how we can elevate your business to new heights.