Microsoft Dynamics 365 Commerce
Deliver personalized omnichannel buying experiences to customers and partners
Unify in-store, digital, and back-office operations
Deliver exceptional purchasing experiences by unifying in-store, digital, and back-office operations on a single commerce platform. Strengthen your brand and build lasting customer relationships with intelligent omnichannel retail tools. Use AI-driven insights to boost conversion rates and create tailored product and marketing content with Microsoft Copilot.
Deliver personalized shopping experiences across physical & digital channels
Develop and implement customizable loyalty programs
Utilize AI-driven intelligent commerce to enhance sales performance
Orchestrate personalized multichannel journeys by using D365 Customer Insights
Confiz
Advantage
Skillset and experience
Confiz boasts a team of 250+ Microsoft Dynamics certified developers with over 18 years of experience, having successfully executed 100+ Dynamics 365 rollouts. We manage end-to-end Microsoft Dynamics 365 Commerce implementation, encompassing consultation, deployment, integration, and customization.
Global reach
We offer global services to meet your business’s unique needs, no matter where you are located. Whether you require a global deployment of Microsoft Dynamics 365 Commerce and related modules or a regional transformation, we are equipped to handle it all.
Comprehensive service offering
Our expertise goes beyond implementation. As a trusted Microsoft Dynamics 365 Commerce partner, we support you throughout the entire journey – from initial setup to ongoing optimization and maintenance – ensuring your digital transformation goals are achieved.
User training and managed support
Our dedicated team ensures prompt issue resolution, while our consultants offer comprehensive training to empower your employees to utilize the module’s capabilities. We are committed to delivering consistent, high-quality Microsoft Dynamics 365 Commerce support.
Deliver omnichannel retail experience
Microsoft Dynamics 365 Commerce features and capabilities
Give customers the freedom to choose when, how, and where they purchase – whether online or in-store – with flexible options like buy online, pick up in-store, or home delivery via connected ordering and fulfillment tools.
Create personalized, multichannel customer journeys by integrating Dynamics 365 Commerce with Customer Insights. Leverage rich data to segment audiences and deliver tailored campaigns and shopping experiences throughout the customer lifecycle.
Leverage AI to generate compelling product content that educates your audience about your brand and offerings. Use AI-driven recommendations to provide product suggestions and upsell or cross-sell opportunities, boosting customer engagement and increasing conversion rates.
Deploy a scalable, API-driven headless commerce engine that adapts to evolving business needs and integrates seamlessly with other applications to support both traditional and emerging channels.
Pricing
Microsoft Dynamics 365 Commerce pricing
Microsoft Dynamics 365 Commerce is licensed on a per-user basis. It provides retailers with tools to streamline operations, empower employees with data-driven insights, and enhance customer shopping experiences across channels. The Dynamics 365 Commerce license cost starts at $180 per user per month.
| Dynamics 365 Commerce | Dynamics 365 Commerce E-Commerce add-on |
|
|---|---|---|
| Pricing |
$180 per user per month Includes core capabilities to manage omnichannel retail operations. |
$4,000 per user per month Includes e-commerce management for Dynamics 365 Commerce. |
Outcome
- Seamless Integration
- Increased processing of purchase order
- Reduced costs
- Centralized data and process optimization
- Improved employee experience
Case Study
Operational Efficiency with Asghar Ali
A multi-currency, multi-language ERP solution implemented to capture and integrate evolving core business processes and consequently enhance cross-channel decision making.
Elevate your retail experience with Dynamics 365 Commerce Demo
Discover how Dynamics 365 Commerce can transform your retail operations in this engaging demo. Explore features designed to enhance customer engagement, streamline operations, and drive growth. See firsthand how this solution integrates seamlessly into your business to deliver a superior retail experience.
Our Applications
Key Microsoft Dynamics 365 ERP applications
Dynamics 365 Finance
Automate and streamline your financial operations, get real-time insights and advanced analytics for strategic decision-making and ensure regulatory compliance.
Dynamics 365 Supply Chain
Enhance inventory visibility, improve planning, and optimize fulfillment by leveraging AI and IoT to streamline procurement, manufacturing, and logistics.
Dynamics 365 Human Resource
Optimize workforce management, enhance employee experiences, and drive organizational agility with comprehensive HR tools.
Our Readings
Our approach sets us apart from others
Got more questions?
We are here with answers!
What is Microsoft Dynamics 365 Commerce?
Microsoft Dynamics 365 Commerce (previously known as Microsoft Dynamics 365 Retail) is a comprehensive retail solution that unifies back-office, in-store, call center, and digital experiences to provide a seamless shopping experience for customers.
Is Microsoft Dynamics 365 Commerce the new name of Microsoft Dynamics Retail?
Yes, previously it was called Microsoft Dynamics 365 for Retail, but it was rebranded later to Microsoft Dynamics 365 Commerce. This is the new term that is being used to refer to this module now and it comes loaded with many new features and AI-powered forecasts.
Will the new features in Dynamics 365 Commerce help in offering a better shopping experience to customers?
Microsoft Dynamics 365 for Commerce comes complete with all features required to offer customers an engaging shopping experience. The module is designed to offer omnichannel shopping support and works seamlessly with mobile, in-store, BOPAC, BOPIS, and online shopping.
Are there any other add-ins with Microsoft Dynamics 365 for Retail and Commerce?
Yes, Microsoft Dynamics 365 for Commerce supports various add-ins to extend functionality and enhance retail operations including:
- Customer Insights: Integrates with Dynamics 365 to provide deep customer insights and personalized marketing strategies.
- Dynamics 365 Fraud Protection: Helps detect and prevent fraudulent activities across transactions.
- Power BI: Offers advanced analytics and reporting capabilities to visualize and analyze retail data.
- Dynamics 365 Supply Chain Management: Enhances inventory management and supply chain operations.
- Dynamics 365 Marketing: Facilitates targeted marketing campaigns and customer engagement strategies.
These add-ins work together to create a comprehensive retail solution that improves customer experiences, streamlines operations, and drives business growth.
What is the latest version of Microsoft Dynamics Retail?
Microsoft Dynamics 365 Commerce is the latest version of Microsoft Dynamics Retail. Microsoft removed and deprecated some features. The updates started from February 2020 and continue until today. You can read the updates here.
How much does Microsoft Dynamics 365 Commerce cost?
The core capabilities of Dynamics 365 Commerce are priced at $180 per user per month. Additional e-commerce management features cost $4,000 per month. For more information on Dynamics 365 Commerce or Microsoft Dynamics 365 Retail pricing and implementation costs, please contact us.
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Mohammed Reza
Director Business Development, UAE | KSA
Qaisar Iqbal
Vice President Industry Solutions, KSA