Microsoft Dynamics 365
for retail industry

Intelligent business solutions to streamline business operations and engage customers the right way.

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Understand your customers better with Microsoft Dynamics 365 solutions for the retail industry

Microsoft Dynamics 365 for the retail industry uses a data-driven approach so you can learn how your clientele interacts with your business. Using this information, you can engage customers in omnichannel shopping experiences and develop long-lasting revenue streams.

  • Enhance store efficiency and boost sales
  • Understand customers better with enriched insights
  • Improved inventory utilization and distribution management
  • Use data to innovate and create impactful solutions
  • Deliver rich shopping experiences to make loyal customers

Deliver rich customer experiences with Dynamics 365 for retail

Use innovative business tools to deliver meaningful retail experiences and develop engaging buying journeys that boost conversions and create loyal customers.


Involve customers with relevant content and engaging shopping journeys.

  • Discover customers intelligently
  • Plan and execute engaging customer journeys
  • Engage clientele with personalized messages
  • Curate informative content

Allow customers to shop with convenience and give them more purchasing power through facilitating buying options.

  • Manage retail stores efficiently
  • Offer omnichannel purchasing options
  • Make more sales through enticing promotions
  • Upsell through targeted content

Build a loyal customer base through responsive and intuitive business tools and conduct repeat business like never before.

  • Make customer retention strategies
  • Offer cross-channel product returns
  • Use data to manage customer experiences
  • Provide omnichannel customer service

Manage inventory from a single screen and gain complete control over your merchandising.

  • Get a bird’s-eye view of stock items
  • Categorize and manage inventory
  • Manage product information efficiently
  • Easily allocate and replenish inventory items

Streamline business operations and ease processes by empowering employees with data and insights.

  • Generate retail store operations reports
  • Manage finance and expenses
  • Secure data and accounts to prevent frauds and losses
  • View all analytics data on a single screen

Reduce affiliated costs around order fulfilment and give customers more buying choices to ensure great shopping experiences.

  • Offer contactless shopping options
  • Allow customers online ordering and store pickups/returns
  • Utilize intuitive order processes and management tools
  • Manage warehouse using advanced software solutions

Success story
Business efficiency at Bani Yas Coop

An Advanced Warehouse Management System (AWMS) built with Microsoft Dynamics AX to drive business efficiency at Bani Yas Cooperative Society.

Read more

Key Dynamics 365 CRM & ERP apps for retail sector

customer insights

Customer Insights

Use cross-channel analytics to deliver personalized and engaging shopping experiences

sales management


Increase sales and build long-lasting relationships through user-friendly sales tools

customer service

Customer Service

Deliver personalized customer service through omnichannel communication platforms



Focus on the target audience to generate qualified leads and manage funnels with built-in tools

retail experience


Create rich shopping experiences and manage resources/inventory across multiple channels

supply chain automation

Supply Chain

Manage inventory and minimize costs through automated workflows and shipping operations

hr management

Human Resources

Customize hiring processes and track employee performance from user-friendly dashboards

finance optimization


Generate comprehensive financial reports to improve business financials and boost business growth


years of experience in retail, manufacturing and distribution


engineers, consultants and subject matter experts​


organizations running Microsoft Dynamics powered by Confiz​

Got more questions about Microsoft Dynamics 365 retail management solution?

Here's everything you need to know

What is Microsoft Dynamics 365 Retail Management System?

It is a unique combination of Microsoft Dynamics ERP and Microsoft Dynamics CRM offered by Confiz, an official Microsoft Dynamics 365 Retail Partner. This amalgamation aims to support retail organizations with business processes and customer-centric operations. Microsoft Dynamics 365 retail management system supports businesses in the retail industry with marketing, sales, customer insights, customer service, supply chain, retail experiences, finance, and human resources.

How can retail businesses utilize Microsoft Dynamics 365 tools to their maximum potential?

Retail businesses can start by sharing their products and requirements with the Microsoft Dynamics 365 experts at Confiz here. Deciding the best tools for business operations and seamlessly integrating them with the current workflows will be a good way to start. To ensure further ease in business operations, data migration and implementation services can be further utilized. This will eliminate data duplications and allow access to relevant information across all channels. In case of any issues, the maintenance team at Confiz can be contacted for efficient troubleshooting.

Why do I need the services of an official Microsoft Dynamics 365 Retail Partner to get started?

Retail businesses looking to hit the ground running with Microsoft Dynamics 365 solutions need the services of an official Microsoft Dynamics 365 Retail Partner. At Confiz, we ensure you get the most value from your software investments. Whether you are looking to enhance an existing software solution or stepping into the world of digital retail operations and experiences, we can help you with implementation, integration, migration, and maintenance. Optimize your Dynamics 365 applications to fit your business needs and make the most out of your investment by consulting the experts at Confiz here.

Are Confiz services for Microsoft Dynamics 365 available in all retail business locations?

The technology experts at Confiz specialize in offering Microsoft Dynamics 365 services to retail businesses in all locations across the globe. Confiz technology teams have already offered services to retail businesses in United States of America (USA), Kingdom of Saudi Arabia (KSA), United Arab Emirates (UAE), Kuwait, Qatar, Bahrain, Oman, and Pakistan. We have decades of professional experience in implementing Dynamics 365 tools and automating business processes of retail organizations. Contact us for more details.

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Ready to digitalize retail operations and build a strong customer base? Confiz empowers you with intuitive software solutions and data-powered insights.

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