Boost your agents' productivity by providing a 360-degree view of your customers and unlock valuable insights to make smarter decisions. Efficiently manage customer inquiries, complaints, and requests across multiple channels, including email, phone, chat, social media, and more. Microsoft Dynamics 365 for Customers Service enables businesses to streamline case and knowledge management, provide personalized service with a unified view of customers, and have real-time visibility into agents' performance with analytics and dashboards.
Empower your support agents and enhance their productivity by leveraging the power of generative AI productivity tools. Provide your agents with the right information at the right time, enabling them to resolve customer inquiries more efficiently.
Enhance the efficiency of your customer support operations by automating routine tasks using knowledge base portals and self-service virtual agents. Enable your customers to find answers to questions quickly and easily, freeing your support agents to focus on the more complex and critical tasks.
Deliver faster and more proactive customer service by engaging customers on their preferred communication channels. With real-time translation capabilities, communicate with your customers in their language, ensuring clear and effective communication.
Gain valuable insights into the performance of your customer engagement center with intelligent analytics. By tracking the right KPIs, identify trends and opportunities to optimize your service delivery, enhance your customers' experience, and improve customer satisfaction scores.
A multi-currency, multi-language ERP solution implemented to capture and integrate evolving core business processes and consequently enhance cross-channel decision making.
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Empower your sales team with actionable sales intelligence to improve customer relationships, sell at scale and serve customers intelligently.
Orchestrate personalized customer journeys across all touchpoints to transform the brand experience, strengthen relationships, and improve customer retention.
Streamline customer support with a solution that simplifies processes, delivers personalized care, and improves customer experiences.
Streamline workflows, manage and optimize your field service operations, boost employee productivity, and offer better customer service onsite.
Manage and optimize your project operations by connecting your sales, resourcing, project management, and finance teams to win more deals.
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Confiz achieved ISO 27001:2013 re-certification, reaffirming our unwavering commitment to safeguarding sensitive data and delivering excellence in information security.
Confiz collaborated with Funverks to organize a transformative leadership workshop, aiming to equip leaders with adaptive skills for navigating the ever-changing landscape of business leadership.
Confiz participates in the Digital Transformation Summit Saudi Arabia 2023 as a silver sponsor, leveraging its tech experience and expertise to fuel innovation and empower Saudi Vision 2030.
Get ready for a transformative retail experience that will elevate your brand and propel your business to new heights. Join Confiz and D.engage at our highly-anticipated retail conference in Lahore, Pakistan, on May 18th.
Watch this exclusive 45-min live webinar, where Microsoft and Confiz will share experience-driven insights into the tech-first strategy and solution for grocers to achieve operational excellence, boost productivity, and sustain business growth in the evolving grocery ecosystem.
Join us for an insightful webinar and learn how to sustain business growth in the evolving grocery ecosystem. Listen to our expert speakers, who will enlighten the audience about the future-ready solution for grocery retail.
Get in touch to discuss how Confiz can help you optimize customer service and resolve issues faster using Microsoft Dynamics 365.
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