Transform your customer journey and unlock actionable insights.
automation to build insights and intelligence
Strengthen your relationship with customers, make informed decisions based on insights and close deals quickly.
Target the right audience, focus on the highest priority leads, strengthen marketing capabilities and expand sales opportunities.
Differentiate your brand, deliver personalized service and add value to every customer interaction.
Capture and consolidate every detail and enrich customer-based data from various sources.
Here's everything you need to know
Microsoft Dynamics 365 Customer Relationship Management (CRM) is an integrated, data-driven software solution that helps streamline key customer-centric operations, including sales, marketing, customer service and customer insights. It not only covers but also provides support throughout the customer journey by developing, enhancing and retaining customer relationships.
Microsoft Dynamics 365 Customer Relationship Management (CRM) includes modules for:
Microsoft Dynamics 365 CRM is used by small and mid-size businesses (SMBs) and large enterprises to streamline and automate their marketing, sales, and customer service functionalities. It helps them analyze data, identify trends and anomalies and make well-informed decisions.
Microsoft Dynamics 365 CRM can be deployed both on the cloud or on-premise.
While Salesforce is used by small businesses, Microsoft Dynamics 365 Customer Relationship Management can be used by businesses of any size. Dynamics 365 CRM is also a better choice because of its greater functionalities, robust third-party integration offerings and unified user interface across all devices.
Whether you’re exploring a CRM, or ready to take the plunge, our consultants are happy to offer insights and best practices through our vast industry experience.Get in touch