Microsoft Dynamics 365 Marketing

Execute impactful marketing campaigns, turn prospects into loyal customers and foster relationships.

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Orchestrate personalized customer journeys to build lasting relationships

Maximize your marketing ROI by automating and streamlining your marketing activities. Leverage the power of Microsoft Dynamics 365 for Marketing to create and manage targeted campaigns, effectively create personalized customer journeys across every touchpoint, and track the success of your marketing efforts. Connect with customers on their preferred channel and build lasting relationships that fuel business growth.

  • Run campaigns on multiple platforms to generate qualified leads
  • Intrigue consumers with personalized and customized experiences
  • Make data-driven decisions to earn loyalty faster
  • Employ custom targeting and reach customers on any device
  • Get AI-driven recommendations for customer segmentation, content, and analytics

Microsoft Dynamics 365 Marketing features and capabilities

Enhance the performance of your marketing campaigns through generative AI and create personalized customer journeys with Dynamics 365 for Marketing.

Craft personalized customer journeys around customer interactions on their preferred channel, whether it's email, website, or SMS, at the right time and with the right message. Take advantage of built-in event triggers and AI-driven recommendations to enhance the effectiveness of your campaigns.

Conveniently create highly engaging content with the help of built-in templates and AI-generated ideas for personalized messages, images, and offers to ensure optimal engagement and drive conversion.

Monitor the performance of your campaigns through real-time KPIs and Microsoft Power BI dashboards to track journey performance, measure the effectiveness of the content and align your efforts with overall business goals.

Create a unified view of customer data across all cloud-enabled Dynamics 365 applications for your team's convenience. At the same time, ensure compliance with HIPAA regulations, GDPR, and other accessibility guidelines to protect sensitive customer information.

Success story
Business Efficiency at Bani Yas Coop

An Advanced Warehouse Management System (AWMS) built with Microsoft Dynamics AX to drive business efficiency at Bani Yas Cooperative Society.

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Key Microsoft Dynamics 365 CRM applications

Dynamics 365 for Sales

Empower your sales team with actionable sales intelligence to improve customer relationships, sell at scale and serve customers intelligently.

Dynamics 365 for Marketing

Orchestrate personalized customer journeys across all touchpoints to transform the brand experience, strengthen relationships, and improve customer retention.

Dynamics 365 for Customer Service

Streamline customer support with a solution that simplifies processes, delivers personalized care, and improves customer experiences.

Dynamics 365 for Field Service

Streamline workflows, manage and optimize your field service operations, boost employee productivity, and offer better customer service onsite.

Dynamics 365 for Project Operations

Manage and optimize your project operations by connecting your sales, resourcing, project management, and finance teams to win more deals.

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Got more questions?

We are here with answers!

What is Microsoft Dynamics 365 Marketing?

Microsoft Dynamics 365 Marketing is a module of Dynamics 365 CRM. This comprehensive platform unifies customer data and allows you to efficiently execute and track the performance of personalized campaigns and build stronger relationships with customers. Dynamics 365 Marketing features include campaign automation, segmentation, content personalization, digital marketing, performance dashboards and analytics.

What capabilities are included in Dynamics 365 Marketing?

Dynamics 365 Marketing includes several capabilities to help businesses create and manage marketing campaigns. These capabilities include email marketing, landing page creation, event management, lead management, customer segmentation, marketing automation, analytics, and reporting. With these tools, businesses can create hyper-personalized, targeted campaigns that are optimized for maximum engagement and ROI. The platform also integrates with other Dynamics 365 applications, such as Sales and Customer Service, to provide a seamless customer experience across the entire customer journey.

What is Microsoft Dynamics 365 used for?

Microsoft Dynamics 365 is a suite of cloud-based Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) applications designed to help businesses manage their operations more efficiently and effectively. Dynamics 365 applications provide companies with a centralized platform for managing customer interactions, financial data, supply chain operations, and other critical business functions.

How can a CRM solution help with marketing?

A CRM solution can be highly beneficial for marketing teams. It allows for customer segmentation, personalization of messages, lead scoring, automation of campaigns, and reporting and analytics toimprove ROI. Using CRM, you can streamline, personalize, and optimize your marketing campaigns for maximum efficiency and effectiveness. This tool can help businesses grow by improving customer engagement and increasing conversion rates.

How do I get Dynamics 365 Marketing?

To get Dynamics 365 Marketing, you must first purchase a base license. Dynamics 365 for marketing is available as a standalone application or a part of a bundle with other D365 apps. In addition, you may sign up for a free trial or purchase a subscription.

Once you have signed up with D365 for marketing, you can set up and customize the environment as per your business needs or partner with a Dynamics 365 Marketing consultant for further configuration



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