Microsoft Dynamics 365 Marketing

Execute bolder campaigns and turn prospects into long-lasting relationships.

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Optimize your campaigns and generate more leads with Microsoft Dynamics 365 Marketing

Maximize marketing ROI by automating processes and creating customized multi-channel customer journeys. Deliver personalized messages to the right people at ideal times to create rewarding relationships.

  • Run campaigns on multiple platforms to generate qualified leads
  • Intrigue consumers with personalized and customized experiences
  • Make data-driven decisions to earn loyalty faster
  • Employ custom targeting and reach customers on any device
  • Get AI-driven recommendations for customer segmentation, content, and analytics

Personalize buyer journeys and increase demand with Dynamics 365 Marketing

Success framework

Real-time customer engagement

Convert customers based on interactions across social media, email, in-store interactions, and mobile. Create customer-led journeys and allow ease of engagement across multiple touchpoints.

unified commerce

Customized buyer experiences

Use demographics and behaviors to design personalized buyer journeys across numerous channels to target the right audience, increase engagement, improve customer interactions and nurture leads.

Improved marketing effectiveness

Track customer journey performance, content efficiency, and business goals using real-time KPIs and dashboards. Improve targeting and turn insights into relevant and trackable engagements.

Unified, adaptable platform

Unify and share customer data across teams securely, comply with local and international regulations, customize and scale applications and develop unit-level marketing campaigns from a single platform.

Success story
Business Efficiency at Bani Yas Coop

An Advanced Warehouse Management System (AWMS) built with Microsoft Dynamics AX to drive business efficiency at Bani Yas Cooperative Society.

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Key Dynamics 365 CRM & ERP apps for sales

customer insights

Customer Insights

Use cross-channel analytics to deliver personalized and engaging shopping experiences

sales management

Sales

Increase sales and build long-lasting relationships through user-friendly sales tools

customer service

Customer Service

Deliver personalized customer service through omnichannel communication platforms

marketing

Marketing

Focus on the target audience to generate qualified leads and manage funnels with built-in tools

retail experience

Commerce

Create rich shopping experiences and manage resources/inventory across multiple channels

supply chain automation

Supply Chain

Manage inventory and minimize costs through automated workflows and shipping operations

hr management

Human Resources

Customize hiring processes and track employee performance from user-friendly dashboards

finance optimization

Finance

Generate comprehensive financial reports to improve business financials and boost business growth

15+

years of experience in retail, manufacturing, textile and distribution

150+

engineers, consultants and subject matter experts​

100+

organizations running Microsoft Dynamics powered by Confiz​

Got more questions about Microsoft Dynamics 365 for Marketing?

Here's everything you need to know

What is Microsoft Dynamics Marketing?

Microsoft Dynamics 365 Marketing is a marketing automation solution that allows businesses to complete the customer’s journey from a potential buyer to a brand advocate. It is easy to use and can also be integrated with Microsoft Dynamics 365 for Sales and Customer Insights. In essence, it unifies customer information and allows businesses to automate tasks such as sending out customized emails, scoring leads, and personalizing customer touchpoints.

What are Microsoft Dynamics 365 Marketing features?

Dynamics 365 Marketing comes with built-in capabilities for customer journey management, email marketing, event management, lead scoring, and landing page development. There are two primary modules in Dynamics 365 Marketing, and they are outbound marketing and real-time marketing. Outbound Marketing helps businesses in turning prospects into leads, leveraging the powering of social media, and getting customer feedback from customer voice surveys. Real-time Marketing helps businesses connect with customers using preferred channels, hyper-personalizing messaging, and responding to customer actions in real-time.

How can a CRM solution help with marketing?

A CRM solution allows businesses to store customer data and use that information to design and manage marketing campaigns, respond to service-related issues, and identify sales opportunities all from a single software. It also makes customer information and data related to all business interactions.

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