Connect OEM, dealer, fleet, and aftermarket operations on one platform. Unlock real-time visibility from lead to service, accelerate warranty & claims, and improve dealer collaboration.
The automotive industry is shifting from product-centric manufacturing to experience-led mobility -EVs, software-defined vehicles, direct-to-consumer, and data-driven aftersales. Legacy stacks can’t keep up: fragmented owner/vehicle records, manual warranty steps, and broken hand-offs drag CX and margins. Winning brands unify data, digitize service, and turn every interaction – from test drive to loyalty- into insight.
Microsoft Dynamics 365 ERP gives you that engine for change. Consolidate owners, vehicles, dealers, parts, and finance into a single source of truth with real-time dashboards. With Dynamics 365 Automotive solution, you can automate warranty/claims, schedule service against technician capacity and parts, and standardize dealer portals and KPIs. The payoff: faster cycles, higher right-first-time repairs, and measurable growth from showroom to workshop.
Turn disconnected processes into connected journeys with Dynamics 365 for Automotive. From showroom to workshop, unify data, automate workflows, and scale CX so every touchpoint moves faster and smarter.
Track every step – test drives, quotes, orders, finance – and personalize outreach from first inquiry to repeat owner. Close more deals and grow lifetime value.
Launch dealer portals for shared inventory, incentives, and KPIs. Standardize processes and benchmark performance across your network.
Book by real technician capacity and parts availability. Send reminders to cut no-shows and lift right-first-time repair rates.
Route cases with guided approvals, SLA timers, and a unified Owner/Vehicle 360. Shorten turnaround times and protect margins.
Consolidate contracts, licensing, and service history in one view. Forecast orders, manage renewals, and engage accounts with targeted playbooks.
Use embedded analytics to spot recall risks, optimize parts, and improve demand planning. Move from reactive reporting to proactive decisions.
Transform your auto ops with the Dynamics 365 Automotive Accelerator- a ready-made blueprint for OEMs, dealers, and fleets. It ships with prebuilt entities (owners, vehicles, warranties) and role-based apps to deliver a clean customer/vehicle view. Powered by an extended Automotive Common Data Model and integrated with Power BI and model-driven apps, it enables seamless data unification and intelligent workflows across the automotive value chain, standardizing workflows, optimizing sales, and delivering great customer experiences.
Modernize your automotive operations with a connected Microsoft Dynamics 365 for automotive’s stack so data, people, and processes move in sync from showroom to workshop.
Intelligent service scheduling (fewer no-shows) Book against real technician capacity and live parts availability. Auto-reminders and self-service rescheduling keep bays utilized. Shorter wait times lift CSAT and throughput across workshops.
Rapid warranty & claims automation Route cases with guided approvals and SLA timers from day one. A unified Owner/Vehicle 360 reduces back-and-forth and errors. Faster resolutions cut costs and improve brand trust.
Dealer network performance & satisfaction Standardize portals, processes, and KPIs for transparent collaboration. Benchmark performance, flag gaps, and roll out targeted playbooks. Dealers execute faster—boosting program adoption and CSI.
Parts availability & first-time-fix Improve demand forecasting, safety stock, and recall response. Technicians arrive with the right parts and instructions, the first time. Fewer repeat visits increase capacity and reduce warranty leakage.
Revenue growth with Customer 360 Unify owner, vehicle, and service history to personalize offers. Trigger timely add-ons—service plans, accessories, renewals—at every step. Turn lifecycle touchpoints into measurable upsell and cross-sell wins.
Unified data & proactive analytics Connect sales, service, finance, and supply chain on one model. Spot churn, recall, and bottleneck signals before they escalate. Move from reactive reporting to action with Dynamics 365 for automotive services.
Confiz empowered a leading U.S. auto sales and finance enterprise to launch a strategic digital transformation, leaving behind the constraints of a legacy ERP system. With a carefully planned implementation of Dynamics 365 Finance & Operations and Dynamics 365 Customer Engagement, the company modernized its financial, sales, and operations functions while elevating its customer experience, driving stronger engagement, faster lead‑to‑sale cycles, and greater operational agility.
As a trusted FastTrack implementation partner, Confiz brings deep automotive expertise backed by successful ERP and CRM rollouts across the industry. Our certified Microsoft Dynamics consultants help both growing businesses and large enterprises streamline operations, unlock efficiency, and drive sustainable growth.
At Confiz, customer success is at the core of everything we do. We combine structured project management with transparent communication and 24/7 support, ensuring smooth engagements
tailored to your business complexity. Our long-term partnerships are built on trust, collaboration, and measurable impact.
With a global team of 150+ Dynamics 365 certified developers and solution architects, Confiz provides end-to-end Dynamics 365 implementation services. From integration, customization, and migration to consulting and optimization, we ensure your solution is aligned with business goals and scalable for the future.
Confiz delivers preconfigured, industry-specific solutions on Dynamics 365 to accelerate digital transformation. Backed by deep ERP and CRM expertise, our accelerators address sector-specific challenges, helping you achieve operational excellence, customer-centricity, and competitive advantage faster.
Unify auto sales, service, parts, and warranty on one platform.
Connected operations that align OEMs, dealers, service, and parts.
Annata A365, built on Microsoft Dynamics 365 for automotive, adds true industry depth: vehicle & equipment lifecycle, sales/rental, service, warranties, recalls, and parts with VIN-level tracking and telemetry-ready workflows. Confiz brings proven delivery playbooks, integrations (DMS, finance, telematics/IoT), and accelerators for dealer portals, warranty automation, and capacity-aware scheduling. Together, we standardize best practices, reduce hand-offs, and deliver a reliable Owner/Vehicle 360. The outcome: faster time-to-value, higher first-time-fix, and scalable rollouts across OEMs, dealers, and service networks.
Trusted by some of the world’s largest companies, we thrive on building strong relationships and an outstanding reputation. Our aspiration to evolve, innovate and experiment makes us stand out from our competition.
Dynamics 365 for the automotive industry is a unified platform that connects sales, service, finance, supply chain, and customer data. It helps OEMs, dealers, and suppliers streamline operations, improve customer engagement, and gain real-time visibility across the automotive value chain.
The Automotive Accelerator is a pre-built framework within Dynamics 365 that provides industry-specific data models, workflows, and dashboards. It accelerates deployment for automotive scenarios like dealer management, customer engagement, and vehicle lifecycle tracking.
You’ll need Dynamics 365 Customer Service for case management and support, Dynamics 365 Supply Chain Management for parts and warranty processes, and Dynamics 365 Sales or Partner Portal for dealer collaboration and communication.
Portals provide self-service access for dealers and vehicle owners to manage service requests, view warranty claims, check inventory, and track vehicle information—all integrated with Dynamics 365 data for real-time updates.
Confiz builds secure, API-driven integrations between Dynamics 365 and third-party Dealer Management Systems (DMS) or telematics platforms. This ensures real-time data synchronization for vehicle status, maintenance, and performance tracking.
A standard Dynamics 365 automotive implementation typically spans 3–6 months, depending on project scope, customizations, and integration complexity. Proof of concept phases may take 4–6 weeks.
Annata’s A365 is an automotive-specific solution built on Microsoft Dynamics 365. It extends D365’s capabilities for vehicle lifecycle management, enabling OEMs and dealers to manage sales, service, rental, warranty, and asset tracking in a unified system.
Senior Director – Business Development, EMEA
