Case Studies

Dive into proven success stories

A multinational chain of hotels and resorts

Transforming promotion management for a hospitality leader to drive customer engagement

Confiz partnered with a multinational chain of hotels and resorts to revamp its loyalty program system to deliver seamless...
Automobile Financing Company

Transforming IT operations with PMO implementation: A case of operational success

Confiz enabled the IT department of an automobile financing company to achieve operational excellence by implementing a tailored project...
Nursing association

From bottlenecks to breakthroughs: Redefining success with a modernized D365 CRM platform 

Confiz’s partnered with a US-based nursing association to perform Dynamics 365 CRM upgrade, optimizing their processes, improving data accuracy,...
Toppan Gravity

Transforming sales efficiency with Dynamics 365: Toppan Gravity’s success story

Learn how Confiz helped Toppan Gravity enhance sales efficiency, improve customer engagement, and streamline operations with Microsoft Dynamics 365....
Friday - Banner img

Transforming HR support with generative AI virtual assistant: Instant solution to employee queries

Confiz developed a gen AI virtual assistant for HR team to streamline employee interactions with instant access to information...
AI hiring - banner image

AI-powered hiring solution: Enhancing recruitment efficiency and inclusivity to attract top talent

Confiz partnered with a hiring intelligence software company in the U.S to transform its online hiring platform into an...
Empowering Middle East’s largest conglomerate’s cloud ERP journey with Dynamics 365 F&O

Empowering Middle East’s largest conglomerate’s cloud ERP journey with Dynamics 365 F&O 

Confiz lead the digital transformation journey of Middle East’s largest conglomerate business through Dynamics 365 Finance and Operations....
Confiz leveraged its deep expertise in Dynamics 365 CRM implementation to deliver expert consultancy services tailored to the client's needs. The process began with a thorough assessment of the client’s technology infrastructure, involving interviews and shadow sessions to fully understand the operational dynamics, including both the functional and non-functional requirements of the sales team. During the discovery phase, the Confiz team identified the necessity of migrating phone numbers from the existing lead generation tool to Dynamics 365 Customer Engagement (CE). To tackle this challenge, the team developed a strategy that involved securing new phone lines for each store, thereby accommodating both the digital and store sales teams. Upon further analysis, it became evident that the client's existing setup was not only restrictive but also posed risks to the organization’s operations. The use of a single phone line per store allowed customers to opt out of critical account resolution messages when they opted out of sales messages. With this insight, our seasoned CRM functional and technical consultants recommended acquiring separate phone lines for the sales team and migrating only the digital sales operations into CE. To facilitate this transition, the team executed Dynamics 365 CE’s built-in integration with Twilio. This involved setting up accounts and sub-accounts in Twilio for each store, registering campaigns, and linking messaging services to the corresponding phone numbers. This integration enabled seamless communication through Twilio within CE

Streamlining Communication with Microsoft Dynamics 365 CE and Twilio Integration 

Confiz partners with a leading automobile leasing company in the U.S. to implement and integrate Microsoft Dynamics 365 CRM...
Driving retail-first innovation and embracing the digital invoicing era in KSA feature image

Driving retail-first innovation and embracing the digital invoicing era

Middle East retailer boosts compliance, efficiency, and checkout speed by moving from MPOS to Store Commerce, integrating with ZATCA...

Migration of legacy system to a cloud-based architecture for improved business scalability

Seamless migration: Transform legacy systems to cloud architecture, unlocking enhanced scalability for business growth....

Journey of scalable transformation – from print to digital publishing

Explore our case study on the shift from print to digital publishing, showcasing scalable solutions that drove efficiency and...

Digitalizing pharmacy operations

Digitizing pharmacy operations, optimizing efficiency and enhancing customer service for a seamless healthcare experience....

Sustaining revenues through live streaming

Sustain revenues through live streaming, leveraging dynamic digital engagement for an immersive and profitable experience....

Experience data-driven revolution 

Embark on a data-driven revolution, transforming experiences and unlocking new possibilities for innovation and growth....

Modernizing legacy tax systems and data infrastructure for agile, future-ready governance 

Discover how Confiz modernized legacy tax systems and unified data for a leading revenue authority in Pakistan, improving performance,...
Friday - Banner img

Transforming HR support with generative AI virtual assistant: Instant solution to employee queries

Confiz developed a gen AI virtual assistant for HR team to streamline employee interactions with instant access to information...
AI hiring - banner image

AI-powered hiring solution: Enhancing recruitment efficiency and inclusivity to attract top talent

Confiz partnered with a hiring intelligence software company in the U.S to transform its online hiring platform into an...
Gen AI conversational chatbot

Gen AI virtual assistant: Boosting customer satisfaction and acquisition 

Confiz partnered with USA’s outdoor sports equipment retailer to develop a Gen AI virtual assistant to empower their sales...
Data and AI

Data Infrastructure Modernization with Snowflake and Power BI

Confiz partnered with America's top car leasing company to transform and modernize its data, facilitating a streamlined BI setup....
USA's largest confectionary and food brand

Empowering Business Intelligence through Data Lake integration

Confiz empowered a leading confectionary giant to enhance business intelligence capabilities by replacing manual reporting and migrating to data...
Lebara

Lebara’s journey toward data modernization

Confiz collaborated with Lebara on an exciting journey to modernize their data management capabilities through the Data Lake Project....

Modernizing a Unified Data Pipeline (UDP) to enhance connectivity

Modernizing Unified Data Pipeline (UDP) for enhanced connectivity, ensuring a streamlined and efficient data flow....

Journey of scalable transformation – from print to digital publishing

Explore our case study on the shift from print to digital publishing, showcasing scalable solutions that drove efficiency and...

Digitalizing pharmacy operations

Digitizing pharmacy operations, optimizing efficiency and enhancing customer service for a seamless healthcare experience....
food commodities

Transforming finance and operations for a data driven future with Dynamics 365

Confiz transformed the operations for a leading food commodity business in Sudan by migrating to Microsoft Dynamics 365 Finance...
events planning

Enhancing operational resilience with Dynamics 365 Managed Services 

Confiz optimized the hospitality service provider’s Dynamics AX 2012 R3 ERP and Dynamics 365 CRM systems with Level 2...
Nursing association

From bottlenecks to breakthroughs: Redefining success with a modernized D365 CRM platform 

Confiz’s partnered with a US-based nursing association to perform Dynamics 365 CRM upgrade, optimizing their processes, improving data accuracy,...
Toppan Gravity

Transforming sales efficiency with Dynamics 365: Toppan Gravity’s success story

Learn how Confiz helped Toppan Gravity enhance sales efficiency, improve customer engagement, and streamline operations with Microsoft Dynamics 365....
Empowering Middle East’s largest conglomerate’s cloud ERP journey with Dynamics 365 F&O

Empowering Middle East’s largest conglomerate’s cloud ERP journey with Dynamics 365 F&O 

Confiz lead the digital transformation journey of Middle East’s largest conglomerate business through Dynamics 365 Finance and Operations....
Confiz leveraged its deep expertise in Dynamics 365 CRM implementation to deliver expert consultancy services tailored to the client's needs. The process began with a thorough assessment of the client’s technology infrastructure, involving interviews and shadow sessions to fully understand the operational dynamics, including both the functional and non-functional requirements of the sales team. During the discovery phase, the Confiz team identified the necessity of migrating phone numbers from the existing lead generation tool to Dynamics 365 Customer Engagement (CE). To tackle this challenge, the team developed a strategy that involved securing new phone lines for each store, thereby accommodating both the digital and store sales teams. Upon further analysis, it became evident that the client's existing setup was not only restrictive but also posed risks to the organization’s operations. The use of a single phone line per store allowed customers to opt out of critical account resolution messages when they opted out of sales messages. With this insight, our seasoned CRM functional and technical consultants recommended acquiring separate phone lines for the sales team and migrating only the digital sales operations into CE. To facilitate this transition, the team executed Dynamics 365 CE’s built-in integration with Twilio. This involved setting up accounts and sub-accounts in Twilio for each store, registering campaigns, and linking messaging services to the corresponding phone numbers. This integration enabled seamless communication through Twilio within CE

Streamlining Communication with Microsoft Dynamics 365 CE and Twilio Integration 

Confiz partners with a leading automobile leasing company in the U.S. to implement and integrate Microsoft Dynamics 365 CRM...
Driving retail-first innovation and embracing the digital invoicing era in KSA feature image

Driving retail-first innovation and embracing the digital invoicing era

Middle East retailer boosts compliance, efficiency, and checkout speed by moving from MPOS to Store Commerce, integrating with ZATCA...

Strategic healthcare evolution: Dynamics 365 Commerce innovations in action 

Dubai pharmacy upgrades Dynamics 365 Commerce with Confiz, introducing Store Commerce for patient-pharmacist connectivity....

Catalyzing customer excellence: Dynamics 365 CE’s breakthrough journey 

Confiz deployed a customized solution for UAE’s government services and public administration organization by integrating D365 CE....

A culinary evolution: Elevating restaurant operations and HRM with Dynamics 365

Culinary evolution: Elevate restaurant ops and HRM with Dynamics 365, transforming your dining experience....

Deliver in-store performance 

Enhance in-store performance with strategic solutions, ensuring optimal customer experience and operational efficiency....

Khaadi goes digital in-store 

Khaadi embraces digital transformation in-store, revolutionizing the retail experience for a seamless blend of tradition and technology....

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