Project Overview
A kiosk solution to reduce in-store queuing time, optimize operational costs by eliminating extended store hours, and centralize data banks to achieve timely decision making.
The need
Catering to a large customer base, one of our Fortune 500 clients wanted to find a solution to not just prevent the delayed service in their pharmacies but also the resultant extended store hours that led to higher operational costs.
At the same time, the client also expected to update the client’s legacy information system to store data from all the pharmacies to be integrated at one location. This would expedite crucial decisions regarding inventory and procurement.
The Solution
The digital self-service solution was integrated with a network of kiosks ready for service around the clock, located at accessible pick-up points such as next to hospitals. The system was designed to allow customers to not just order their prescriptions available in the inventory right away but also place a custom quantity for pick-up later. Orders could also be placed using a mobile application built by the client and integrated with the system. To address data integration, the kiosk management system used in-built technology to ensure that the client could benefit from unified data analytics through the cloud.
The Outcome
Efficient cost-savings
Cost-savings due to reduced dependency on sales staff
Expanded service accessibility
Service accessibility enhanced as the kiosks could be placed near customer hotspots
Operational cost reduction
Operational costs reduced because of the elimination of extended store hours
Enhanced service availability
Service availability enhanced due to availability beyond business hours
Empowered decision-making
Timely decision making enabled through integrated data, insightful reports, and data analytics
