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The 2025 Release Wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and role-based Copilot offerings have been announced. The updates are scheduled to roll out between April 2025 and September 2025.
With a focus on automation, agents, seamless integrations, and intelligence, Dynamics 365 release wave 1 2025 is built to address the transforming needs of modern enterprises while ensuring innovation and efficiency across industries.
If your organization is already using Dynamics 365 or other Microsoft products mentioned, these new enhancements will help you harness the power of AI and agents to transform operations and deliver greater value to your customers.
This blog provides a summary of the 2025 Release Wave 1 plans. Let’s dive into what’s coming.
Dynamics 365 release wave 1 2025 highlights: A brief overview
Dynamics 365 Sales
Dynamics 365 Sales comes with new and improved power of AI to assist sellers in meeting their targets while enhancing seller productivity. Agents and Copilots simplify tasks and improve performance to help sharpen your strategies, accelerate deals, and expand pipelines. Advanced user experience guarantees sales team always seals the deal. Automated research, prioritized tasks, and ongoing follow-ups offer continuous guidance, letting you focus on the best actions to drive growth and success for your business.
Dynamics 365 Customer Service
New updates in Dynamics 365 Customer Service will enable agentic powers for AI-driven routing, knowledge, and case management while expanding Copilot’s capabilities for supervisor experiences and customer service representatives, focusing on productivity enhancements.
Dynamics 365 Contact Center is set to revolutionize customer service by introducing tools that simplify self-service, speed up assisted support, and boost operational efficiency. The 2025 release wave 1 brings AI-driven Copilot enhancements and smart agent capabilities that automate customer intent recognition and streamline knowledge management. Other notable updates include multimodal support for intent detection, advanced unified routing improvements, and expanded features for workforce and quality management.
Dynamics 365 Finance
A new addition in Dynamics 365 Finance is the Copilot-first experience, offering agentic capabilities and improved automation. This release focuses on simplifying complicated regulatory compliance and tax management and bettering bank reconciliation processes, including intelligence to planning, automating agent account reconciliations, data refresh updates, and extensibility for enterprise performance analytics.
Dynamics 365 Supply Chain Management
Microsoft Dynamics 365 Supply Chain Management takes autonomy to another level by integrating automation, analytics, and intelligence to boost organizational adaptability and productivity. This update will help automate supplier communications for improved operational efficiency, enhance demand planning accuracy via generative insights and cell-level explainability, and apply AI in manufacturing to better align production data with real-time processes.
Dynamics 365 Commerce
Dynamics 365 Commerce improves the in-store experience by offering a mobile-first point of sale that increases sales conversion and minimizes store hardware footprint.
The advancement to the payment connector enables modern payment options, further lowering hardware needs and providing more buying options for customers. Furthermore, omnichannel integrated pricing allows retailers to build a more sophisticated pricing structure, helping enterprises remain competitive.
Dynamics 365 Project Operations
The new updates in Dynamics 365 Project Operations enhance performance, scalability, and usability in key areas, including contract management, project planning, time and expense entry, invoicing, and key transaction processing. The highlight is AI-assisted functionality enhancements in what-if analytics, expense, approvals, proposal generation, and time. This release will scale improvements to support bigger projects, tackle higher invoice volumes, and launch a mobile app for time management.
Dynamics 365 Customer Insights – Data
Dynamics 365 Customer Insights (Data) provides real-time customer intelligence that fuels Copilot and AI agents, empowering teams to work with the most relevant information. With improved data ingestion and enriched behavioral insights from recent marketing interactions, businesses can instantly access updated customer profiles, ensuring every interaction builds seamlessly on previous engagements.
Dynamics 365 Customer Insights – Journeys
Dynamics 365 Customer Insights (Journeys) leverages AI to connect with customers across emerging channels, opening the door to new engagement strategies and business opportunities. With enhanced journey orchestration, each customer interaction can be fine-tuned for maximum relevance and impact. Newly introduced form and event management capabilities simplify lead generation, ensuring valuable leads are captured and nurtured.
Dynamics 365 Field Service
Dynamics 365 Field Service brings Copilot-led innovations in the 2025 Release Wave 1 to elevate service delivery and customer satisfaction. Notable enhancements include auto-generating inspections from predefined templates, providing schedulers with actionable insights, enabling frontline workers and managers to access critical information quickly, and ensuring smooth integration with Microsoft Teams and Outlook.
Dynamics 365 Human Resources
The new features in Dynamics 365 Human Resources enhance intelligence, automation, and analytics across the entire hire-to-separate process, helping you to boost productivity and drive greater business agility. Recruitment is further strengthened with AI-driven assessments and seamless integrations with external job boards like LinkedIn.
Microsoft is also improving benefits administration and people management experiences for employees and HR business partners with AI-first solutions and increased automation.
Highlights from the release wave 1 2025 for Microsoft Power Platform
Microsoft Power Apps
Now, with Power Apps, you can transform how software solutions are designed with the plan designer. Makers can offer a business problem, and expert agents assist them in building quality Microsoft Power software. Apps created through Power Apps are highly intelligent and have a set of extensible agents that handle the most common tasks, such as entering, summarizing, and exploring data. Creators can automate common tasks by building agents from current apps and deploying them to handle work autonomously. With the ability for customers to understand and oversee agent actions and seamlessly resolve problems when agents face roadblocks, Power Apps is shifting to intelligent AI-oriented solutions at scale.
Microsoft Power Pages
With Power Pages, organizations can now effortlessly create data-driven and secure portals. The latest updates include AI-based features such as AI-driven form filling for enhanced productivity, Web Agents for multi-platform communication (Teams, email, WhatsApp), improved governance policies to streamline site deployments and strengthen security, and dynamic list virtualization for quality insights.
Microsoft Copilot Studio
Microsoft Copilot Studio comes with new autonomous agent capabilities, which is an extension of Microsoft 365 Copilot with Custom Agents and enhances the embedded builder in Microsoft Copilot. New features include support for actions, integration with additional enterprise knowledge sources, and the ability to upgrade a declarative agent into a Copilot Studio Custom Agent to unlock more capabilities. It also adds new conversational channels for custom agents, including WhatsApp and SharePoint.
Microsoft Power Automate
The new update in Power Automate revolutionizes how businesses automate complex processes via new human-in-the-loop experiences, including the latest approvals and AI-native powers, such as intelligent document processing and generative actions. A detailed suite of governance, security, and observability controls directed to the Microsoft Power Platform admin center and automation center helps manage complicated automation at a larger scale.
Microsoft Power Platform Governance & Administration
Microsoft Power Platform continues to enhance its governance and administration capabilities, offering improved insights and tools to help administrators maximize value. This Microsoft Dynamics 365 release wave focuses on simplifying governance and accelerating the adoption of Copilot and AI agents, strengthening security, and supporting enterprise-wide adoption. Key updates include a more advanced admin center experience and a new admin connector to digitize and streamline administrative tasks.
AI Builder
AI Builder in Copilot Studio brings advanced automation to daily tasks such as document processing, image management, and email handling, helping enterprises run more efficiently and smartly. AI Builder has intermodal content processing power, which lets businesses tackle multiple data types, such as documents, images, and text, within a centralized natural language instruction. Improved prompt builder tools encourage makers to personalize AI actions with varied inputs, support the production of multiple content types like documents, and expand data sources from Microsoft Dynamics Dataverse.
Dataverse
Microsoft is extending maker experiences in Dataverse by refining agent and app-building powers across the platform. It can easily connect organizational data with a flexible set of external data sources and convert this data into knowledge, which can be used to extend and customize agents created in Microsoft Copilot Studio. These investments are focused on grounding AI-based experiences with business knowledge across Power Platforms.
What’s new in role-based Copilot offerings?
Microsoft 365 Copilot for Sales continues to push boundaries with AI innovations tailored to sales professionals. Dynamics 365 release wave 1 2025 enhances assistive capabilities by delivering deeper CRM insights and actionable recommendations directly within the Microsoft 365 ecosystem. The SalesChat™ experience is also being refined, along with the introduction of new agent workflows, giving organizations greater control over automation and notification management.
Read more: Explore Dynamics 365 Copilot for Sales
Microsoft 365 Copilot for Service builds on its generative AI foundation to improve agent productivity within their day-to-day tasks. This wave introduces integration with a wide range of CRM platforms and enables in-line email summarization and drafting to speed up communication.
More insights: A closer look at Copilot for customer service in Dynamics 365
Microsoft 365 Copilot for Finance helps finance teams operate more efficiently by offering intelligent insights that support strategic choices and reduce manual work. Key updates in the 2025 Release Wave 1 include automated variance analysis in Excel, integration with external data sources, expanded capabilities via Copilot Studio, support for collections calls in Teams, and the use of generative AI to summarize broader economic trends.
Further readings: What is Microsoft 365 Copilot for Finance?
Early access and validation timeline for 2025 release wave 1 updates
Starting February 3, 2025, customers and partners can validate the latest features in a non-production environment. These updates, which include user experience enhancements, will be automatically enabled in production environments by April 2025. We encourage you to use the early access period to test the new capabilities and prepare for a smooth customer rollout.
Conclusion
The 2025 Release Wave 1 for Microsoft Dynamics 365 and Power Platform marks a significant step forward in embedding AI-native capabilities into the heart of business operations. From Copilot-first experiences and agentic automation to enhanced governance, this wave empowers organizations to achieve more with less, simplifying complex tasks, streamlining processes, and delivering actionable insights where they matter most.
At Confiz, we’re excited about the transformational potential this release brings. As a trusted Microsoft Solutions Partner, we’re here to help enterprises adopt, extend, and maximize the value of innovations within the Microsoft Business Applications ecosystem. Whether you’re exploring how Copilot can empower your teams or looking to scale automation through Power Platform, our experts are ready to guide you in your next steps.
Want to get more from Dynamics 365, Power Platform, and Copilot offerings? Email us at marketing@confiz.com, and let’s discuss what’s next for your business.
