The 2025 Release Wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and role-based Copilot offerings have been announced. The updates are scheduled to roll out between April 2025 and September 2025.
With a focus on automation, agents, seamless integrations, and intelligence, Dynamics 365 release wave 1 2025 is built to address the transforming needs of modern enterprises while ensuring innovation and efficiency across industries.
If your organization is already using Dynamics 365 or other Microsoft products mentioned, these new enhancements will help you harness the power of AI and agents to transform operations and deliver greater value to your customers.
This blog provides a summary of the 2025 Release Wave 1 plans. Let’s dive into what’s coming.
Dynamics 365 release wave 1 2025 highlights: A brief overview
Dynamics 365 Sales
Dynamics 365 Sales comes with new and improved power of AI to assist sellers in meeting their targets while enhancing seller productivity. Agents and Copilots simplify tasks and improve performance to help sharpen your strategies, accelerate deals, and expand pipelines. Advanced user experience guarantees sales team always seals the deal. Automated research, prioritized tasks, and ongoing follow-ups offer continuous guidance, letting you focus on the best actions to drive growth and success for your business.
Dynamics 365 Customer Service
New updates in Dynamics 365 Customer Service will enable agentic powers for AI-driven routing, knowledge, and case management while expanding Copilot’s capabilities for supervisor experiences and customer service representatives, focusing on productivity enhancements.
Dynamics 365 Contact Center is set to revolutionize customer service by introducing tools that simplify self-service, speed up assisted support, and boost operational efficiency. The 2025 release wave 1 brings AI-driven Copilot enhancements and smart agent capabilities that automate customer intent recognition and streamline knowledge management. Other notable updates include multimodal support for intent detection, advanced unified routing improvements, and expanded features for workforce and quality management.
Dynamics 365 Finance
A new addition in Dynamics 365 Finance is the Copilot-first experience, offering agentic capabilities and improved automation. This release focuses on simplifying complicated regulatory compliance and tax management and bettering bank reconciliation processes, including intelligence to planning, automating agent account reconciliations, data refresh updates, and extensibility for enterprise performance analytics.
Dynamics 365 Supply Chain Management
Microsoft Dynamics 365 Supply Chain Management takes autonomy to another level by integrating automation, analytics, and intelligence to boost organizational adaptability and productivity. This update will help automate supplier communications for improved operational efficiency, enhance demand planning accuracy via generative insights and cell-level explainability, and apply AI in manufacturing to better align production data with real-time processes.
Dynamics 365 Commerce
Dynamics 365 Commerce improves the in-store experience by offering a mobile-first point of sale that increases sales conversion and minimizes store hardware footprint.
The advancement to the payment connector enables modern payment options, further lowering hardware needs and providing more buying options for customers. Furthermore, omnichannel integrated pricing allows retailers to build a more sophisticated pricing structure, helping enterprises remain competitive.
Dynamics 365 Project Operations
The new updates in Dynamics 365 Project Operations enhance performance, scalability, and usability in key areas, including contract management, project planning, time and expense entry, invoicing, and key transaction processing. The highlight is AI-assisted functionality enhancements in what-if analytics, expense, approvals, proposal generation, and time. This release will scale improvements to support bigger projects, tackle higher invoice volumes, and launch a mobile app for time management.
Dynamics 365 Customer Insights – Data
Dynamics 365 Customer Insights (Data) provides real-time customer intelligence that fuels Copilot and AI agents, empowering teams to work with the most relevant information. With improved data ingestion and enriched behavioral insights from recent marketing interactions, businesses can instantly access updated customer profiles, ensuring every interaction builds seamlessly on previous engagements.
Dynamics 365 Customer Insights – Journeys
Dynamics 365 Customer Insights (Journeys) leverages AI to connect with customers across emerging channels, opening the door to new engagement strategies and business opportunities. With enhanced journey orchestration, each customer interaction can be fine-tuned for maximum relevance and impact. Newly introduced form and event management capabilities simplify lead generation, ensuring valuable leads are captured and nurtured.
Dynamics 365 Field Service
Dynamics 365 Field Service brings Copilot-led innovations in the 2025 Release Wave 1 to elevate service delivery and customer satisfaction. Notable enhancements include auto-generating inspections from predefined templates, providing schedulers with actionable insights, enabling frontline workers and managers to access critical information quickly, and ensuring smooth integration with Microsoft Teams and Outlook.
Dynamics 365 Human Resources
The new features in Dynamics 365 Human Resources enhance intelligence, automation, and analytics across the entire hire-to-separate process, helping you to boost productivity and drive greater business agility. Recruitment is further strengthened with AI-driven assessments and seamless integrations with external job boards like LinkedIn.
Microsoft is also improving benefits administration and people management experiences for employees and HR business partners with AI-first solutions and increased automation.
