Microsoft Dynamics 365 Customer Engagement is a suite of applications within the Dynamics 365 platform that focuses on improving Customer Relationship Management and sales productivity. This cloud-based solution helps organizations manage their customer interactions and data in a unified manner, allowing them to enhance customer engagement and drive business growth.
Dynamics 365 Customer Engagement provides a range of features and capabilities, including sales automation, marketing automation, customer service, field service, project service automation, and more. In addition, it integrates with other Microsoft products, such as Power Apps, Power Automate, and Power BI, to provide a comprehensive and scalable solution for customer engagement and relationship management.
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Our dedicated Microsoft Dynamics 365 certified consultants leverage their deep industry experience of successfully deploying 100+ complex ERP rollouts in retail, CPG, manufacturing, and other verticals. As a result, we help transform rapidly thriving businesses while supporting enterprises in sustaining their business growth.
Customer satisfaction lies at the heart of our core business practices. We adopt a structured project management approach based on the complexity of the business environment and operations; while ensuring 24/7 customer support and a transparent relationship with our clients.
With a team of 185+ Microsoft Dynamics-certified developers, Confiz has the technical proficiency and knowledge to successfully deliver projects around implementation, integration, customization, migration, and consulting services worldwide.
We offer industry-specific, ready-to-use solutions built on Dynamics 365 to help our clients accelerate their digital transformation. At Confiz, we aspire to drive business excellence for our esteemed clients by providing solutions to address their core industry challenges.
Empower your sales teams to manage client interactions, leads, opportunities, and accounts. Track the progress of potential business, automate sales workflows, and gain AI-driven insights into customers’ preferences. With this information, boost customer relationships and effectively scale your sales strategy! Learn More
Empower your teams to orchestrate personalized journeys to elevate customer experiences by revolutionizing marketing automation. Engage with customers in real-time based on customer-triggered events. Gain insights into their behavior and buying patterns, track the success of your campaigns, and build impactful customer acquisition and retention strategies. Learn More
Manage customer support and service requests from a unified, centralized platform. Create and track customer service cases, manage Service Level Agreements (SLAs), and analyze customer interactions across multiple platforms. With D365 customer service, businesses can improve customer expectations by optimizing their service operations and boosting their agents’ efficiency. Learn More
Manage your field service operations, schedule and dispatch technicians, manage work orders, and track inventory and assets. D365 Field Service module helps businesses to elevate their customer experiences by optimizing their field service processes, improving response time, and reducing service costs. Learn More
Get the complete viability, agility, and collaboration required to manage and execute your project-centric business. Dynamics 365 Project Operations connects sales, resources, finance, and project management into a single app to accelerate project delivery and ensure profitability. Learn More
Streamline business processes and manage customer interactions and data from a centralized platform. This can help organizations boost business efficacy, reduce manual errors, and improve return on investment.
Dynamics 365 Customer Engagement provides a 360-degree view of customers and empowers your team with AI-driven predictive analytics to help your business deliver personalized omnichannel experiences to the right customers. Resulting in improved brand loyalty and customer retention scores.
Dynamics 365 Customer Engagement provides tools for sales teams to manage their pipelines, forecast sales, and collaborate with other teams. Have real-time visibility of your sales performance and be aware of any roadblocks.
Dynamics 365 Customer Engagement uses Power apps to combine all data, providing rich analytics and reporting to help you better understand your customers and make data-driven decisions.
Microsoft Dynamics 365 CE provides a centralized platform for managing customer support and service requests. This can help organizations improve CSAT scores and boost employee productivity.
Dynamics 365 for Customer Engagement provides tools for teams to collaborate and share information, which can improve communication and decision-making. It also provides a unified platform for managing customer interactions, which can help teams better align their targets and efforts.
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Confiz participated as a proud silver partner in the 2nd Future of Retail Business Summit & Expo Lahore, held at the Nishat hotel in Lahore. The event brought together industry professionals to discuss and find solutions for retail challenges.
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