Build lasting customer relationships with Dynamics 365 Marketing
Deliver personalized, data-driven campaigns that engage with your audience at every stage of their buying journey. With Microsoft Dynamics 365 Marketing, align sales and marketing, automate multi-channel communication, and convert prospects into loyal customers.
What is Dynamics 365 Marketing?
Dynamics 365 for Marketing is an intuitive marketing automation platform designed to help businesses create personalized journeys and drive engagement at every stage of customer lifecycle. It automates cross-channel communication, integrating emails, social media, and events to create cohesive experiences.
Now part of Dynamics 365 Customer Insights, Microsoft Dynamics 365 Marketing aligns sales and marketing efforts to boost lead generation, nurture prospects, and convert them into loyal customers. Powered by AI-driven insights and real-time analytics, this Dynamics CRM module enables businesses to optimize campaigns, enhance customer experiences, and accelerate growth.
Benefits of Dynamics 365 Marketing
Drive smarter campaigns with Dynamics 365 Marketing automation solution
Enhance campaign performance and connect better with your audience with Dynamics 365 Marketing automation solution. Personalize customer journeys, streamline workflows, and nurture leads more effectively. With Microsoft Dynamics 365 Marketing, gain deeper insights and deliver the right message at the right time to drive business growth.
AI-driven customer segmentation
AI-driven customer segmentation Dynamics 365 Marketing uses AI to analyze customer data and create dynamic segments. This ensures that every campaign reaches the right audience at the right time.
Personalized journeys at scale
Personalized journeys at scale Automate end-to-end customer journeys based on behaviors, preferences, and real-time triggers. Tailor content delivery to maximize engagement without manual input.
Predictive lead scoring
Predictive lead scoring AI models evaluate lead readiness based on interaction data and engagement signals. This allows sales and marketing teams to focus efforts on high-potential leads.
Channel optimization with AI
Channel optimization with AI Microsoft Dynamics 365 Marketing automation suggests the best communication channels – email, SMS, push notifications – based on user behavior. Improve open rates and conversions through AI-driven campaigns across channels.
Real-time campaign adjustments
Real-time campaign adjustments Monitor campaign performance in real-time and automate adjustments using AI insights. Shift budgets, update messaging, or retarget based on live engagement metrics.
AI-powered content recommendations
AI-powered content recommendations Leverage AI to suggest relevant content for each customer segment. This helps marketers deliver timely, personalized messaging that resonates and drives action – without manual guesswork.
our key capabilities
Explore the capabilities of
Microsoft Dynamics 365 Marketing module
Enhance your customer profiles by integrating diverse data sources, including proprietary intelligence, to unlock actionable insights. With Dynamics 365 Marketing (Now integrated into D365 Customer insights), leverage prebuilt AI models to predict customer intent and tailor your marketing efforts to deliver personalized experiences.
Engage customers on their preferred platforms using prebuilt digital channels like SMS, email, and push notifications. Extend your reach by adding custom channels to the customer journey, fostering a deeper connection.
Streamline the way you build marketing journeys and campaign content using Copilot in D365 Marketing. Simply define your goals, audience, and flow to generate personalized, data-driven experiences faster.
Microsoft Dynamics 365 Marketing module allows you to monitor journey progress in real time with visual dashboards and analytics. Compare results, run A/B and multi-variant tests, and fine-tune content and channels to boost engagement and lead generation.
Watch the Dynamics 365 Marketing demo now
See how Dynamics 365 Marketing can streamline campaign management, automate engagement, and personalize customer journeys. Witness Microsoft Dynamics 365 Marketing in action and explore how it aligns with your marketing goals.
Dynamics 365 Marketing pricing: Scalable plans for growing businesses
The cost of implementing Microsoft Dynamics 365 Marketing (now part of Dynamics 365 Customer Insights – Journeys) varies based on your organization’s size, customization requirements, and integration needs. Microsoft offers flexible licensing options designed to support different marketing goals and team structures. Key Dynamics 365 Marketing cost and pricing drivers include:
- Licensing type (Base vs. attached plans)
- Number of marketing contacts and automation volume
- Integration with other Dynamics 365 apps or third-party platforms
- Implementation, customization, and user training requirements
Why choose Confiz as your Dynamics 365 Marketing Implementation Partner?
Industry prowess
Our certified Microsoft Dynamics 365 consultants have extensive industry experience, successfully deploying 100+ complex Dynamics projects in various sectors, including retail, CPG, Automotive, Hospitality, and manufacturing. We excel at transforming growing businesses and sustaining enterprise growth.
Customer-first approach
Customer satisfaction lies at the heart of our core business practices. Therefore, as your trusted Microsoft Dynamics Marketing Implementation Partner, we adopt a structured project management approach based on the complexity of the business environment and operations; while ensuring 24/7 customer support and a transparent relationship with our clients.
Microsoft Dynamics 365 CE implementation experts
With a team of 250+ Microsoft Dynamics certified developers, Confiz has the technical proficiency and knowledge to successfully deliver projects around Dynamics 365 implementation, integration, customization, migration, and consulting services worldwide.
Proven industry solutions
We offer industry-specific, ready-to-use solutions built on Dynamics 365 to help our clients accelerate their digital transformation. At Confiz, we aspire to drive business excellence for our esteemed clients by providing solutions to address their core industry challenges.
Transform Your Marketing Strategy with Dynamics 365 Marketing
Harness the power of AI-driven marketing to optimize campaigns, unlock growth opportunities, and foster continuous engagement.
Our Readings
Our approach sets us apart from others
Got more questions?
We are here with answers!
What is Dynamics 365 Marketing?
Dynamics 365 Marketing (now a part of Dynamics 365 Customer Insights) is a marketing automation application within the Microsoft Dynamics 365 Customer Engagement solution. It helps businesses create and manage personalized customer journeys, campaigns, and lead nurturing workflows. The platform unifies data to improve targeting and engagement across channels.
Is Dynamics 365 Marketing part of a CRM or ERP system?
Dynamics 365 for Marketing is part of the broader Microsoft Dynamics 365 CRM suite. It integrates seamlessly with modules like Sales and Customer Service for a connected customer experience. While not an ERP tool, it complements ERP systems via shared data.
Who should use Dynamics 365 Marketing - SMBs or enterprises?
Dynamics 365 Marketing is designed to serve both small to medium-sized businesses and large enterprises. Its flexible licensing, automation tools, and AI capabilities make it scalable for different needs. Businesses looking to centralize and personalize marketing will benefit most.
What marketing automation features are included in Dynamics 365 Marketing?
The platform includes email marketing, customer journey orchestration, lead scoring, and event management. AI-powered tools enhance personalization and engagement across channels like email, SMS, and social. Real-time insights help optimize campaign performance.
Can I integrate Dynamics 365 Marketing with other modules?
Yes, Dynamics 365 Marketing integrates with other Dynamics 365 modules such as Dynamics 365 Sales and Dynamics 365 Customer Service. It also supports external tools like LinkedIn and Power Apps. This connectivity ensures smoother data flow and unified customer views.
What is the pricing structure for Microsoft Dynamics 365 Marketing?
Pricing is based on the number of marketing contacts and whether it’s a standalone or attached license. Additional Dynamics 365 Marketing costs may apply for customization, integrations, and support. Microsoft offers flexible plans to match different business needs.
Give us your details.
We’ll get in touch.
Mohammed Reza
Director Business Development, UAE | KSA
Qaisar Iqbal
Global Vice President Industry Solutions
