Dynamics 365 Sales uses customer data to help sales professionals make more sales by reaching interested customers through multiple channels. On the other hand, Dynamics 365 Customer Service collects and streamlines customer data to help customer service agents to resolve customer issues proactively and communicate with them using different channels.

Features of Dynamics 365 Customer Service include virtual agents, self-service solutions, comprehensive view of customers, customer needs prediction, and optimized customer service operations. Microsoft Dynamics 365 Customer Service module further allows businesses to elevate agent effectiveness, strengthen cross-team collaboration, act on customer feedback, adapt quickly to customer sentiment, and deliver proactive service with IoT.

Microsoft Dynamics 365 Customer Service module helps businesses with customer service automation. It streamlines customer case and knowledge management and enables personalized customer service by providing businesses with a 360-degree view of customer behavior and preferences. It even empowers business leaders with visibility into the performance of their customer service departments with comprehensive dashboards and reports.