Smarter customer engagement with Dynamics 365 Customer Insights
In the 2025 Release Wave 2, Microsoft is elevating Dynamics 365 Customer Insights to help businesses better understand, predict, and engage with their customers. Let’s explore what’s changing:
The 2025 Release Wave 2 brings real-time, unified customer profiles powered by AI, enabling faster insights and personalization. Marketers can now export segments directly to ad platforms like Google, Facebook, and LinkedIn, expanding campaign reach. Copilot is integrated through Copilot Studio, letting AI agents pull from customer data for smarter responses. New interaction-based targeting helps build refined segments using engagement data such as email opens and page visits.
Customer Insights – Journeys gains powerful Copilot and AI agent features, allowing marketers to create journeys with simple natural language prompts. Updates include message expiry controls, ensuring customers don’t receive outdated offers, and the ability to export exactly sent emails for compliance. New adaptive forms dynamically adjust based on user responses, improving data collection. Plus, event management enhancements now support paid registrations, discount codes, and registration period controls for large-scale or premium events.
Broader impacts: AI Agents everywhere
The Dynamics 365 2025 Wave 2 release marks a significant shift towards proactive AI agents. Instead of just supporting tasks, Microsoft is enabling Copilot to act on behalf of users, whether it’s routing cases, creating forecasts, or drafting proposals.
Additionally, Azure AI Foundry integration brings even more customization, letting organizations build specialized Copilot agents tailored to industry-specific needs.
Release timeline recap: Key dates for D365 2025 release wave 2
- Plan published: July 16, 2025
- Early access: August 4, 2025
- General availability: October 1, 2025
By March 2026, businesses worldwide will be fully immersed in the most advanced Dynamics 365 wave 2 release to date.
Summing up
The Microsoft Dynamics 365 2025 Release Wave 2 plan is more than just a feature update—it’s a bold step toward an AI-first enterprise future. To make the most of this release, review the official
Dynamics 365 2025 Release Planner. You can also enroll in early access to test and adapt features ahead of October.
Partnering with a trusted
Dynamics 365 implementation provider, such as Confiz, ensures that your business can fully leverage the new capabilities introduced in the 2025 Release Wave 2. From early access testing to customized deployment, integration, and training, our experts help you adopt AI-driven Copilot features and streamline business processes with minimal disruption.
Ready to transform your Dynamics 365 experience? Contact us at
marketing@confiz.com to get started.
