Transform retail & customer experiences with Microsoft Dynamics 365 Commerce
(Formerly Dynamics 365 Retail)
Deliver unified, personalized, and seamless omnichannel buying experiences with Microsoft Dynamics 365 Commerce – connecting in-store, digital, and back-office operations. Strengthen your brand with AI-driven insights, Copilot-powered content, and intelligent tools that boost engagement and conversion.
What is Dynamics 365 Commerce?
Microsoft Dynamics 365 Commerce (Formerly known as Dynamics 365 Retail) is a comprehensive omnichannel solution that unifies in-store, digital, and back-office operations into a single platform. From global retail chains to niche branches, Microsoft Dynamics 365 Software empowers businesses to deliver seamless, personalized shopping experiences across every customer touchpoint.
With powerful Dynamics 365 Commerce Solution, including AI-driven insights, customizable e-commerce sites, and loyalty management, retailers can streamline operations and boost customer engagement. Seamless integration with Dynamics 365 Finance, Supply Chain, and Power BI ensures a connected ecosystem for smarter decision-making and scalable growth.
Dynamics 365 Commerce features and benefits
Microsoft Dynamics 365 Commerce empowers businesses to unify digital, in-store, and back-office operations. From omnichannel shopping to AI-driven insights, deliver personalized, scalable, and connected experiences that boost customer loyalty and growth.
Seamless, scalable shopping with headless commerce
Seamless, scalable shopping with headless commerce Deliver personalized, scalable shopping journeys with a composable, API-driven framework in Microsoft Dynamics 365 Commerce. Support emerging channels while ensuring seamless integration with existing retail systems
Smart distributed order management
Smart distributed order management Optimize fulfillment with rules-based orchestration powered by Dynamics 365 Commerce features. Meet service-level expectations, reduce delivery times, and enhance customer satisfaction across every channel.
Customer engagement Intelligence
Customer engagement Intelligence Leverage Microsoft Dynamics 365 AI commerce features to surface customer insights, predict next-best actions, and recommend tailored upsell or cross-sell opportunities that strengthen loyalty and drive higher conversions.
B2B commerce solutions for manufacturers
B2B commerce solutions for manufacturers Empower distributors through a self-service portal built on Dynamics 365 Commerce solutions. Provide real-time access to inventory, order history, and pricing—streamlining operations with headless APIs.
Real-time inventory management
Real-time inventory management Gain complete visibility of stock levels across global channels with Microsoft Dynamics 365 e-commerce capabilities. Accurately promise product availability and avoid stockouts.
Loyalty and personalization experiences
Loyalty and personalization experiences Increase customer loyalty with customizable programs in Microsoft Dynamics 365 Commerce. Convert purchases into reward points and create personalized offers that encourage repeat business and long-term relationships.
Unify in-store, digital, and back-office operations
Deliver exceptional purchasing experiences by unifying in-store, digital, and back-office operations on a single commerce platform. Strengthen your brand and build lasting customer relationships with intelligent omnichannel retail tools. Use AI-driven insights to boost conversion rates and create tailored product and marketing content with Microsoft Copilot.
Deliver personalized shopping experiences across physical & digital channels
Develop and implement customizable loyalty programs
Utilize AI-driven intelligent commerce to enhance sales performance
Orchestrate personalized multichannel journeys by using D365 Customer Insights
Microsoft Dynamics 365 Commerce modules: Powering modern retail success
Give customers the freedom to choose when, how, and where they purchase – whether online or in-store – with flexible options like buy online, pick up in-store, or home delivery via connected ordering and fulfillment tools.
Create personalized, multichannel customer journeys by integrating Dynamics 365 Commerce with Customer Insights. Leverage rich data to segment audiences and deliver tailored campaigns and shopping experiences throughout the customer lifecycle.
Leverage AI to generate compelling product content that educates your audience about your brand and offerings. Use AI-driven recommendations to provide product suggestions and upsell or cross-sell opportunities, boosting customer engagement and increasing conversion rates.
Deploy a scalable, API-driven headless commerce engine that adapts to evolving business needs and integrates seamlessly with other applications to support both traditional and emerging channels.
Drive modern retail success with Dynamics 365 Commerce
Deliver seamless omnichannel shopping, personalized customer journeys, and agile operations with Microsoft Dynamics 365 Commerce.
Dynamics 365 Commerce pricing
When it comes to Dynamics 365 Commerce pricing, it is licensed on a per-user basis and offers retailers a comprehensive suite of tools to streamline operations, empower employees with data-driven insights, and deliver exceptional shopping experiences across all channels. Dynamics 365 Commerce implementation cost varies depending on the size of the organization, the number of users, and the specific features and integrations required, ensuring a tailored solution that fits each retailer’s unique needs.
| Dynamics 365 Commerce | Dynamics 365 Commerce E-Commerce add-on |
|
|---|---|---|
| Pricing |
$210 per user per month Includes core capabilities to manage omnichannel retail operations. |
$4,000 per user per month Includes e-commerce management for Dynamics 365 Commerce. |
Elevate your retail experience with Dynamics 365 Commerce Demo
Discover how Dynamics 365 Commerce can transform your retail operations in this engaging demo. Explore features designed to enhance customer engagement, streamline operations, and drive growth. See firsthand how this solution integrates seamlessly into your business to deliver a superior retail experience.
Key Microsoft Dynamics 365 ERP applications
Dynamics 365 Finance
Automate and streamline your financial operations, get real-time insights and advanced analytics for strategic decision-making and ensure regulatory compliance.
Dynamics 365 Supply Chain
Enhance inventory visibility, improve planning, and optimize fulfillment by leveraging AI and IoT to streamline procurement, manufacturing, and logistics.
Dynamics 365 Human Resource
Optimize workforce management, enhance employee experiences, and drive organizational agility with comprehensive HR tools.
Why choose Confiz as your Dynamics 365
Commerce implementation partner?
Skillset and experience
Confiz boasts a team of 250+ Microsoft Dynamics certified developers with over 18 years of experience, having successfully executed 100+ Dynamics 365 rollouts. We manage end-to-end Microsoft Dynamics 365 Commerce implementation, encompassing consultation, deployment, integration, and customization
Global reach
We offer global services to meet your business’s unique needs, no matter where you are located. Whether you require a global deployment of Microsoft Dynamics 365 Commerce solutions and related modules or a regional transformation, we are equipped to handle it all.
Comprehensive service offering
Our expertise goes beyond implementation. As a trusted Microsoft Dynamics 365 Commerce partner, we support you throughout the entire journey—from initial setup to ongoing optimization and maintenance—ensuring your digital transformation goals are achieved.
User training and managed support
Our dedicated team ensures prompt issue resolution, while our consultants offer comprehensive training to empower your employees to utilize the module’s capabilities. We are committed to delivering consistent, high-quality Microsoft Dynamics 365 Commerce support.
Enabling
global companies
Trusted by some of the world’s largest companies, we thrive on building strong relationships and an outstanding reputation. Our aspiration to evolve, innovate and experiment makes us stand out from our competition.
Our approach sets us apart from others
Got more questions?
We are here with answers!
What is Microsoft Dynamics 365 Commerce?
Microsoft Dynamics 365 Commerce (previously known as Microsoft Dynamics 365 Retail) is a comprehensive retail solution that unifies back-office, in-store, call center, and digital operations into a single platform. It helps deliver consistent, seamless, and personalized shopping experiences for customers across every touchpoint.
Is Microsoft Dynamics 365 Commerce the new name of Microsoft Dynamics Retail?
Yes. Previously, it was known as Microsoft Dynamics 365 for Retail, but it has since been rebranded as Microsoft Dynamics 365 Commerce. The platform now features expanded Dynamics 365 Commerce capabilities, including AI-driven forecasts, intelligent automation, and advanced e-commerce features.
Will the new features in Dynamics 365 Commerce help in offering a better shopping experience to customers?
Absolutely. Dynamics 365 Commerce solutions are designed to deliver engaging omnichannel shopping support. The platform seamlessly connects mobile, in-store, BOPAC, BOPIS, and online channels, ensuring customers enjoy flexible and personalized buying journeys.
Are there any other add-ins with Microsoft Dynamics 365 for Retail and Commerce?
Yes. Microsoft Dynamics 365 e-commerce supports multiple add-ins that extend functionality and enhance retail operations, such as:
- Customer Insights: Integrates with Dynamics 365 to provide deep customer insights and personalized marketing strategies.
- Dynamics 365 Fraud Protection: Helps detect and prevent fraudulent activities across transactions.
- Power BI: Offers advanced analytics and reporting capabilities to visualize and analyze retail data.
- Dynamics 365 Supply Chain Management: Enhances inventory management and supply chain operations.
- Dynamics 365 Marketing: Facilitates targeted marketing campaigns and customer engagement strategies.
These add-ins work together to create a comprehensive retail solution that improves customer experiences, streamlines operations, and drives business growth
How much does Microsoft Dynamics 365 Commerce cost
The core capabilities of Dynamics 365 Commerce pricing start at $210 per user per month. Additional Microsoft Dynamics 365 e-commerce management features are priced at $4,000 per month. For tailored estimates, including Dynamics 365 Commerce implementation cost, please contact us
What does Dynamics 365 Commerce implementation involve?
A comprehensive Microsoft Dynamics 365 Commerce implementation encompasses consultation, deployment, system integration, and customization tailored to meet unique business needs. Retailers can also scale globally with multilingual, multi-currency, and multi-market support built into the platform.
Does Microsoft Dynamics 365 Commerce offer support services?
Yes. As a trusted Microsoft Dynamics 365 Commerce partner, Confiz offers ongoing support for Microsoft Dynamics 365 Commerce to ensure seamless operations. This includes issue resolution, user training, and continuous optimization of your commerce platform.
Fill in the details.
We’ll get in touch.
Mohammed Reza
Director Business Development, UAE | KSA
Qaisar Iqbal
Global Vice President Industry Solutions
