Reinvent your field service operations with Microsoft Dynamics 365 Field Service - the all-in-one solution that combines advanced workflow automation, intelligent scheduling algorithms, and mobility features. Empower your service organization to streamline workflows, automate routine tasks, and deliver exceptional services from anywhere, anytime. Maximize operational efficiency by managing schedules, dispatching engineers, tracking work orders and customer interactions-all while gaining valuable insights with data analytics for optimal on-site customer care.
Provide your technicians with real-time remote expert support and updates about job assignments, schedules, and customer locations to help them plan their day more efficiently. Enable them to manage work orders, appointment schedules, and access customer data from anywhere via a mobile app.
Engage with your customers at every step of the process with on-time scheduling and real-time technician location information tracking. Offer personalized customer surveys after service completion to get valuable insights into customer satisfaction and areas for improvement.
Get a holistic view of your customer assets, locations, hierarchy, and service level agreements to optimize your customer care service. Provide exceptional service on-site and build stronger relationships with your customers.
Maximize the potential of IoT technology by utilizing it to detect anomalies and resolve issues remotely. Use analytics dashboards to help service managers evaluate opportunities to boost first-time fix rates, optimize resources, and track the status and performance of field service cases.
A multi-currency, multi-language ERP solution implemented to capture and integrate evolving core business processes and consequently enhance cross-channel decision making.
Read moreEmpower your sales team with actionable sales intelligence to improve customer relationships, sell at scale and serve customers intelligently.
Orchestrate personalized customer journeys across all touchpoints to transform the brand experience, strengthen relationships, and improve customer retention.
Streamline customer support with a solution that simplifies processes, delivers personalized care, and improves customer experiences.
Streamline workflows, manage and optimize your field service operations, boost employee productivity, and offer better customer service onsite.
Manage and optimize your project operations by connecting your sales, resourcing, project management, and finance teams to win more deals.
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Confiz achieved ISO 27001:2013 re-certification, reaffirming our unwavering commitment to safeguarding sensitive data and delivering excellence in information security.
Confiz collaborated with Funverks to organize a transformative leadership workshop, aiming to equip leaders with adaptive skills for navigating the ever-changing landscape of business leadership.
Confiz participates in the Digital Transformation Summit Saudi Arabia 2023 as a silver sponsor, leveraging its tech experience and expertise to fuel innovation and empower Saudi Vision 2030.
Get ready for a transformative retail experience that will elevate your brand and propel your business to new heights. Join Confiz and D.engage at our highly-anticipated retail conference in Lahore, Pakistan, on May 18th.
Watch this exclusive 45-min live webinar, where Microsoft and Confiz will share experience-driven insights into the tech-first strategy and solution for grocers to achieve operational excellence, boost productivity, and sustain business growth in the evolving grocery ecosystem.
Join us for an insightful webinar and learn how to sustain business growth in the evolving grocery ecosystem. Listen to our expert speakers, who will enlighten the audience about the future-ready solution for grocery retail.
Get in touch to discuss how Confiz can help you optimize customer service and resolve issues faster using Microsoft Dynamics 365.
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