Reinvent your field service operations with Microsoft Dynamics 365 Field Service - the all-in-one solution that combines advanced workflow automation, intelligent scheduling algorithms, and mobility features. Empower your service organization to streamline workflows, automate routine tasks, and deliver exceptional services from anywhere, anytime. Maximize operational efficiency by managing schedules, dispatching engineers, tracking work orders and customer interactions-all while gaining valuable insights with data analytics for optimal on-site customer care.
Provide your technicians with real-time remote expert support and updates about job assignments, schedules, and customer locations to help them plan their day more efficiently. Enable them to manage work orders, appointment schedules, and access customer data from anywhere via a mobile app.
Engage with your customers at every step of the process with on-time scheduling and real-time technician location information tracking. Offer personalized customer surveys after service completion to get valuable insights into customer satisfaction and areas for improvement.
Get a holistic view of your customer assets, locations, hierarchy, and service level agreements to optimize your customer care service. Provide exceptional service on-site and build stronger relationships with your customers.
Maximize the potential of IoT technology by utilizing it to detect anomalies and resolve issues remotely. Use analytics dashboards to help service managers evaluate opportunities to boost first-time fix rates, optimize resources, and track the status and performance of field service cases.
A multi-currency, multi-language ERP solution implemented to capture and integrate evolving core business processes and consequently enhance cross-channel decision making.
Read moreEmpower your sales team with actionable sales intelligence to improve customer relationships, sell at scale and serve customers intelligently.
Orchestrate personalized customer journeys across all touchpoints to transform the brand experience, strengthen relationships, and improve customer retention.
Streamline customer support with a solution that simplifies processes, delivers personalized care, and improves customer experiences.
Streamline workflows, manage and optimize your field service operations, boost employee productivity, and offer better customer service onsite.
Manage and optimize your project operations by connecting your sales, resourcing, project management, and finance teams to win more deals.
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Confiz facilitates the career journeys of its engineers by helping them to upskill and advance to leadership roles through its Leadership Development Framework.
On World Cancer Day 2023, Confiz sponsored the Shaukat Khanum Memorial Cancer Hospital "Ride to Close the Care Gap: 5K Challenge" to promote its mission of providing quality cancer care as part of its CSR efforts.
Confiz participated as a proud silver partner in the 2nd Future of Retail Business Summit & Expo Lahore, held at the Nishat hotel in Lahore. The event brought together industry professionals to discuss and find solutions for retail challenges.
Watch this exclusive 45-min live webinar, where Microsoft and Confiz will share experience-driven insights into the tech-first strategy and solution for grocers to achieve operational excellence, boost productivity, and sustain business growth in the evolving grocery ecosystem.
Join us for an insightful webinar and learn how to sustain business growth in the evolving grocery ecosystem. Listen to our expert speakers, who will enlighten the audience about the future-ready solution for grocery retail.
It’s the reinvention of retail – the global pandemic has changed the entire dynamics of the retail industry – whether in-store or digital.
Get in touch to discuss how Confiz can help you optimize customer service and resolve issues faster using Microsoft Dynamics 365.
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