Microsoft Dynamics 365 Field Service

Dynamics 365 Field Service is a cloud-based solution that helps organizations to manage and streamline their field service operations. It is a module within the larger Dynamics 365 CRM suite of business applications offered by Microsoft.

As you enable this module with the help of a Dynamics 365 Field Service implementation partner, this will allow your organizations to schedule and dispatch technicians to customer locations to provide service or maintenance for equipment or products.

No, Dynamics 365 Field Service is not available on-premise anymore. The on-premises implementation of the field service application has been discontinued since June 30, 2022. The Field Service module in Dynamics 365 is now deployed via the cloud. This means the software is hosted on Microsoft's cloud infrastructure, and users access it through a web browser or mobile app. If you already use the on-premise version, it will still be available for your organization. However, Microsoft will no longer offer new installations for it. The Field Service Mobile app that works with Field Service (on-premise) will also be retired and won’t be available after June 30, 2022.

Dynamics 365 Customer Service and Field Service are two different modules of the Microsoft Dynamics 365 CRM suit, meant to help businesses manage their customer service operations. The main difference between the two lies in their focus and functionality.
Dynamics 365 Customer Service helps manage and streamline customer interactions and requests off-site across multiple channels, such as phone, email, chat, and social media. It includes features such as case management, knowledge management, self-service portals, and omnichannel engagement. Customer Service focuses on managing the customer relationship with the business and providing excellent customer experiences.
On the other hand, Dynamics 365 Field Service helps businesses manage their field service operations, including scheduling and dispatching technicians, managing work orders, tracking inventory and assets, and providing mobile access to information and tools. In addition, Dynamics 365 Field Service features focus on managing the technical aspects of delivering services to customers in the field, such as installation, maintenance, and repair of equipment and machinery.

1. Go to “Microsoft 365 admin center”
2. Click “Billing” and then select “Purchase Services”
3. Choose “Dynamics 365 Field Service: from the options
4. Hit “Buy Now” and follow the next prompts

You can also add Field Service trial to your existing Dynamics 365 organization by going to “Advanced Settings” if you don’t want to spend on Dynamics 365 Field Service licensing right away.