Microsoft Dynamics 365 Commerce

Consolidate retail processes and create seamless omnichannel experiences.

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Unify in-store, digital, and back-office operations with Dynamics 365 Commerce

Optimize retail operations, increase employee productivity and personalize customer engagement through user-friendly applications, offering native support for omnichannel purchasing.

  • Deliver personalized shopping experiences across multiple channels
  • Create digital storefronts and execute content-driven commerce strategies
  • Empower sales teams with AI-driven insights and recommendations
  • Track products, categories, pricing and assortments across multiple channels

Integrate eCommerce, customer support, and in-store processes

Success framework

Effective retail merchandising

Manage pricing, minimize stock outs, implement limitless aisle, and create promotions. Give customers the freedom to choose purchasing, payment and delivery options.

unified commerce

Control customer journeys

Observe customer behavior throughout the shopping journey and get a bird’s eye-view of their interactions across all online and offline channels, including third-party applications. 

Automate financial processes

Save time and costs by automatically processing vendor invoices, automating credit collections and risk mitigation, and connecting data across multiple applications for effective cross-functional collaboration.

Omnichannel retail support

Unify business operations and data entities across all point-of-sale channels and offer customers seamless support for mobile, in-store, BOPAC, BOPIS, and online sales.

Success story
A global perfume retailer achieves operational efficiency with Microsoft Dynamics 365

A multi-currency, multi-language ERP solution implemented to capture and integrate evolving core business processes and consequently enhance cross-channel decision making.

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Key Dynamics 365 CRM & ERP apps for commerce

customer insights

Customer Insights

Use cross-channel analytics to deliver personalized and engaging shopping experiences

sales management

Sales

Increase sales and build long-lasting relationships through user-friendly sales tools

customer service

Customer Service

Deliver personalized customer service through omnichannel communication platforms

marketing

Marketing

Focus on the target audience to generate qualified leads and manage funnels with built-in tools

retail experience

Commerce

Create rich shopping experiences and manage resources/inventory across multiple channels

supply chain automation

Supply Chain

Manage inventory and minimize costs through automated workflows and shipping operations

hr management

Human Resources

Customize hiring processes and track employee performance from user-friendly dashboards

finance optimization

Finance

Generate comprehensive financial reports to improve business financials and boost business growth

16+

years of experience in retail, manufacturing, textile and distribution

170+

engineers, consultants and subject matter experts​

100+

organizations running Microsoft Dynamics powered by Confiz​

Modern, scalable, adaptable industry solutions

Intelligent business solution to streamline business operations and engage customers the right way.

Explore Dynamics 365 for Retail

Omnichannel fashion industry solution tailored for changing trends, industry regulations, customer demands, and sustainability initiatives.

Explore Dynamics 365 for Fashion

An end-to-end, omnichannel solution that manages large stock quantities, offers secure payments, and provides business insights

Explore Dynamics 365 for Grocery

Powerful textile supply chain management solution to digitalize your value chain and spur growth across all channels

Explore Dynamics 365 for Textile

Smart-manufacturing software solutions to boost efficiency in production and sales

Explore Dynamics 365 for Manufacturing

A comprehensive solution to help enhance real-time visibility, streamline inventory flow and control operational costs

Explore Dynamics 365 for Wholesale

Got more questions about Microsoft Dynamics 365 for commerce?

Here's everything you need to know

Is Microsoft Dynamics 365 Commerce the new name of Microsoft Dynamics Retail?

Yes, previously it was called Microsoft Dynamics 365 Retail, but it was rebranded later to Microsoft Dynamics 365 Commerce. This is the new term that is being used to refer to this module now and it comes loaded with many new features and AI-powered forecasts.

Will the new features in Dynamics 365 Commerce help in offering a better shopping experience to customers?

Microsoft Dynamics 365 for Commerce comes complete with all features required to offer customers an engaging shopping experience. The module is designed to offer omnichannel shopping support and works seamlessly with mobile, in-store, BOPAC, BOPIS, and online shopping.

Are there any other add-ins with Dynamics 365 for Retail and Commerce?

Microsoft Dynamics 365 Commerce offers an intelligent add-ins feature that allows businesses to enhance the customer shopping experience with AI-driven recommendations for their online and in-store customers. The module also allows businesses to enhance their sales experience using AI-moderated ratings and reviews.

What is the latest version of Microsoft Dynamics Retail?

Microsoft Dynamics 365 Commerce is the latest version of Microsoft Dynamics Retail. Microsoft removed and deprecated some features. The updates started from February 2020 and continue until today. You can read the updates here.

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