From insights to action: Exploring journeys in Dynamics 365 Customer Insights 

Dynamics 365 Customer Insights 

The latest Dynamics 365 Customer Insights release wave 2 has introduced a significant change: Dynamics 365 Marketing has been integrated into Dynamics 365 Customer Insights, incorporating two distinct components:  This blog delves into the Customer Insights – Journeys side of the platform, exploring its capabilities and functionalities.  Understanding Dynamics 365 Customer Insights – Journeys   Dynamics […]

The power duo: Technology-driven strategies for maximizing customer experience KPIs


Customer experience (CX) is no longer a minor player in the grand theater of commerce – it’s the star that takes center stage. In fact, 96% of buyers firmly believe that customer experience is the ultimate litmus test for brand loyalty. This sentiment is echoed by businesses themselves, with 89% competing primarily based on the […]

Why Dynamics 365 CRM is an ideal solution for businesses of all sizes (Fortune 500s included)


Customer relationship management (CRM) solutions are necessary for businesses to succeed. This is because they come with many benefits. For example, CRM gives companies a holistic view of their customers, offers them excellent service, and builds long-lasting client relationships.   Moreover, with the help of CRM and its smart analytics, teams can effortlessly automate and […]

Confiz partners with D.engage to launch CDMS, a 360-degree marketing platform


Confiz is proud to announce its collaboration with D.engage to introduce a holistic Customer Driven Marketing Solution (CDMS) that empowers businesses with a 360-degree view of their customers. With the help of this solution, companies can efficiently deliver smooth omnichannel customer experiences while personalizing at scale. The proliferation of channels and the rise of the […]

Top 5 strategies to improve customer engagement and win more customers 


Customer engagement is the process of creating meaningful and lasting connections with your customers rather than just focusing on one-time transactions. Engaging with your customers at every buying cycle stage can build strong relationships that eventually increase loyalty and advocacy. Research conducted in 2021 says that more than 48% of organizations worldwide recognized improving customer […]

6 actionable ways to improve customer service in retail

Customer engagement

It is no secret that retail touchpoint experiences affect average basket value and customer satisfaction. Statistics show that 89% of customers are more inclined toward making a new purchase after a positive customer service experience.   Additionally, through excellent customer service, companies can nurture brand loyalty, boost efficiency and attract talent. If you look at […]

Multi-channel marketing: What it is and why it matters


We all know multi-channel marketing is important, but what is the reason for it? The answer is simple, so you can be where your customers are. And they are everywhere. After acknowledging that your customers exist, the next important step is understanding how they think and process things. Gone are the days when customers could […]