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Streamlining production: Dynamics 365 Manufacturing’s role in process optimization

As the manufacturing landscape evolves with a constant influx of new processes and technologies, the pressure on manufacturers to maintain peak productivity across their supply chains intensifies. Facing a multitude of challenges, primarily centered around operational inefficiencies and supply chain disruptions, the industry finds itself at the nexus of Industry 4.0—the fourth industrial revolution that […]

Decoding ZATCA e-invoicing wave 8: Key steps for compliance

On August 18, 2023, the Saudi Arabia Zakat, Tax and Customs Authority (ZATCA) declared through its official website that taxpayers residing in Saudi Arabia having a taxable turnover surpassing 40 million Saudi Riyal (SAR 40m) during the calendar year 2021 or 2022, will be encompassed in the eighth wave of Phase 2 e-invoicing integration and […]

How to set up and configure the Microsoft Dynamics 365 Commerce Store Commerce app

how to set up and configure store commerce app

In October 2023, Microsoft made a significant move by deprecating its Modern Point of Sale (MPOS) and introducing Store Commerce, a dynamic cloud-based application. Boasting complete feature parity with its predecessor, including integrated hardware support and an offline mode, Store Commerce simplifies the retail landscape.  Designed to empower first-line workers, including cashiers, sales associates, inventory […]

From insights to action: Exploring journeys in Dynamics 365 Customer Insights 

Dynamics 365 Customer Insights 

The latest Dynamics 365 Customer Insights release wave 2 has introduced a significant change: Dynamics 365 Marketing has been integrated into Dynamics 365 Customer Insights, incorporating two distinct components:  This blog delves into the Customer Insights – Journeys side of the platform, exploring its capabilities and functionalities.  Understanding Dynamics 365 Customer Insights – Journeys   Dynamics […]

From siloed data to 360° customer view: Your guide to Dynamics 365 Customer Insights – Data 

Your guide to Dynamics 365 Customer Insights - Data

In today’s data-driven landscape, making informed decisions relies on having accurate and integrated data. Despite the collection of customer data, many organizations struggle with outdated information and fragmented data silos. This results in missed opportunities for valuable insights.   Recognizing the need for a shift from siloed data management, businesses are turning to solutions that offer […]

Upgrading to Microsoft Fabric: A guide for current Azure Synapse users 

Microsoft Fabric

If you’re already a Synapse user and are considering integrating Microsoft Fabric, it likely suggests a desire to leverage additional capabilities or features offered by Microsoft Fabric within the context of your data and analytics processes.  Microsoft Fabric could bring benefits such as enhanced data visualization, improved user interfaces, or specific tools that facilitate the […]

Charting your course to Cloud migration: The whys of migrating to Azure 

migrating to Azure

The future of computing is undeniably shifting towards the cloud. Consumers increasingly rely on cloud services, and businesses are undergoing digital transformations to become more agile, efficient, and competitive.  Cloud computing has expanded its reach and impact beyond traditional IT infrastructure, encompassing various applications and facilitating flexible work arrangements. Today’s cloud infrastructure also supports AI, ML, Big […]

Dynamics 365 Customer Insights 2023 release wave 2 brings AI-powered customer journeys  

As global businesses increasingly acknowledge the significance of generative AI for enhancing customer experiences and driving growth, Microsoft has emerged as a pioneer in advancing AI functionalities. This progress is particularly evident in its journey orchestration and customer data platform product—Dynamics 365 Customer Insights.  Dynamics 365 Marketing and Dynamics 365 Customer Insights are now Customer […]

Microsoft Copilot: Pioneering the future of enterprise AI for ultimate productivity

In various aspects of our lives, we often find ourselves engaged in tasks that not only consume our time but also drain our energy and creativity, leaving limited space for what truly matters. To re-establish a connection with our work and channel our energy towards meaningful tasks, we require more than just an efficient solution […]