Demystifying common myths about Application Managed Services
Enterprises are increasingly adopting managed services to digitize their business processes, modernize their IT infrastructure, and boost productivity and scalability. As the global shift toward cloud computing accelerates, managed IT services are proving crucial for reducing infrastructure costs. By leveraging professional Application Management Services (AMS), businesses can more efficiently navigate the rapid pace of digital […]
Microsoft Dynamics 365 vs. SAP: The ultimate battle of ERPs
As businesses grow and expand, administrative responsibilities increase as well. With this growth come certain challenges, one of the most pressing being operational inefficiencies caused by data scattered across multiple disconnected systems. This lack of integration can lead to delays, errors, and difficulties in decision-making as teams struggle to access and manage critical information in […]
Transform your customer service with Microsoft Digital Contact Center Platform
In the present digital era where omnichannel engagement is the standard, brand reputation is closely linked to customer experience. The importance of delivering an expectational customer experience cannot be overstated. Consumers now expect effortless, consistent, and secure experiences across all touchpoints – whether it’s through chat, voice, video, or digital handles. Alarmingly, 52% of customers […]
How to implement Round Robin assignment via Power Automate?
Round Robin Lead Assignment helps teams optimize lead management, improve responsiveness, and create a fair workload distribution, which can lead to higher productivity and better customer engagement. If you are here to learn what round robin assignment is and how to implement it using Microsoft Power Automate, a tool in the Microsoft Power Platform, keep […]
How to create a model in Dynamics 365 Finance and Operations?
Microsoft Dynamics 365 Finance and Operations provides access to the base source code, which is organized into various models. These models group related objects and code for easier management. While you can’t directly modify the base objects, you can add or modify functionality by creating new models. This is done through Visual Studio, using the […]
The new Microsoft Dynamics 365 CRM pricing structure: Key changes explained
The 2024 release wave 1 for Dynamics 365 introduced powerful new capabilities and features aimed at transforming business operations. This release spans hundreds of features across key applications such as Sales, Customer Service, Field Service, Finance, Supply Chain Management, Project Operations, Human Resources, Commerce, Business Central, Customer Insights, and more. Alongside these enhancements, some pricing […]
Rethinking Application Managment Services: How disruption fuels service excellence?
We are in an era of rapid technological change, where advancements like cloud computing, AI and data analytics alongside ERP and CRM systems, such as Dynamics 365 Finance and Operations and Dynamics 365 Customer Engagement, are critical to enterprise success. Maintaining an edge in such competitive times requires more than just adopting advanced technologies; it […]
Driving operational excellence with Microsoft Dynamics 365 Warehouse Management Solution
Retailers, manufacturers, and distributors worldwide continue to face economic volatility, operational complexities, and unpredictable customer behavior. Under circumstances like these businesses that are agile and responsive can seize market opportunities and deliver exceptional customer experiences. With the rise of omnichannel retail, fulfillment economy, and increasingly connected customers who expect to shop, fulfill, and return anywhere, […]
AI in ERP systems: A new era of smarter enterprise management
Artificial Intelligence (AI) has been a game-changer across various business domains for years, and its integration into ERP systems has ushered in a new era of operational excellence. Initially emerging in the early 2000s, AI in ERP systems focused on automating routine tasks like data entry, financial transactions, and basic customer service interactions. Today, AI […]
The ultimate guide to choosing your Dynamics 365 ERP implementation partner
The global enterprise resource planning (ERP) software market is projected to reach approximately $101 billion by 2026. Among the leading ERP systems, Microsoft Dynamics holds a prominent position, with a global market share valued at $10.89 billion in 2023. Moreover, being one of the popular ERP systems, the Microsoft Dynamics 365 platform segment is expected […]