Empowering service professionals: A closer look at copilot capabilities in D365 Field Service
Across all industries, the speed of work is surpassing the human capacity to keep pace. According to the 2023 Work Trend Index Annual Report, 63% of frontline workers struggle with repetitive tasks, diverting their attention from more meaningful work. Additionally, the report reveals that 66% feel constrained by insufficient time to complete their tasks. Adding […]
Customer experience redefined: The dawn of Generative AI in Dynamics 365 release wave 2
Generative AI stands at the forefront of transformative advancements, empowering businesses worldwide with heightened efficiency, innovation, and expanded capabilities. According to Gartner’s projections, a significant shift is anticipated by 2024, with 40% of enterprise applications integrating embedded conversational AI. The global market for AI, inclusive of Generative AI, is on track to reach an impressive […]
Next-gen retail: Migrate to Store Commerce without uninstalling or re-activating MPOS devices
The retail sector is undergoing a substantial transformation, influenced by changing customer shopping behaviors driven by factors such as inflation, artificial intelligence, and trends like social commerce. For retailers, maintaining a competitive edge and delivering a seamless shopping experience is paramount. Microsoft has introduced the Dynamics 365 Commerce Store Commerce app – an innovative solution […]
Streamlining production: Dynamics 365 Manufacturing’s role in process optimization
As the manufacturing landscape evolves with a constant influx of new processes and technologies, the pressure on manufacturers to maintain peak productivity across their supply chains intensifies. Facing a multitude of challenges, primarily centered around operational inefficiencies and supply chain disruptions, the industry finds itself at the nexus of Industry 4.0—the fourth industrial revolution that […]
Decoding ZATCA e-invoicing wave 8: Key steps for compliance
On August 18, 2023, the Saudi Arabia Zakat, Tax and Customs Authority (ZATCA) declared through its official website that taxpayers residing in Saudi Arabia having a taxable turnover surpassing 40 million Saudi Riyal (SAR 40m) during the calendar year 2021 or 2022, will be encompassed in the eighth wave of Phase 2 e-invoicing integration and […]
How to set up and configure the Microsoft Dynamics 365 Commerce Store Commerce app
In October 2023, Microsoft made a significant move by deprecating its Modern Point of Sale (MPOS) and introducing Store Commerce, a dynamic cloud-based application. Boasting complete feature parity with its predecessor, including integrated hardware support and an offline mode, Store Commerce simplifies the retail landscape. Designed to empower first-line workers, including cashiers, sales associates, inventory […]
From insights to action: Exploring journeys in Dynamics 365 Customer Insights
The latest Dynamics 365 Customer Insights release wave 2 has introduced a significant change: Dynamics 365 Marketing has been integrated into Dynamics 365 Customer Insights, incorporating two distinct components: This blog delves into the Customer Insights – Journeys side of the platform, exploring its capabilities and functionalities. Understanding Dynamics 365 Customer Insights – Journeys Dynamics […]
From siloed data to 360° customer view: Your guide to Dynamics 365 Customer Insights – Data
In today’s data-driven landscape, making informed decisions relies on having accurate and integrated data. Despite the collection of customer data, many organizations struggle with outdated information and fragmented data silos. This results in missed opportunities for valuable insights. Recognizing the need for a shift from siloed data management, businesses are turning to solutions that offer […]
Upgrading to Microsoft Fabric: A guide for current Azure Synapse users
If you’re already a Synapse user and are considering integrating Microsoft Fabric, it likely suggests a desire to leverage additional capabilities or features offered by Microsoft Fabric within the context of your data and analytics processes. Microsoft Fabric could bring benefits such as enhanced data visualization, improved user interfaces, or specific tools that facilitate the […]
Charting your course to Cloud migration: The whys of migrating to Azure
The future of computing is undeniably shifting towards the cloud. Consumers increasingly rely on cloud services, and businesses are undergoing digital transformations to become more agile, efficient, and competitive. Cloud computing has expanded its reach and impact beyond traditional IT infrastructure, encompassing various applications and facilitating flexible work arrangements. Today’s cloud infrastructure also supports AI, ML, Big […]