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Customer experience redefined: The dawn of Generative AI in Dynamics 365 release wave 2

Generative AI stands at the forefront of transformative advancements, empowering businesses worldwide with heightened efficiency, innovation, and expanded capabilities. According to Gartner’s projections, a significant shift is anticipated by 2024, with 40% of enterprise applications integrating embedded conversational AI. The global market for AI, inclusive of Generative AI, is on track to reach an impressive […]

5 ways Dynamics 365 Sales empowers your sales teams to drive success

Dynamics 365 for Sales empowers your sales teams to drive success

In a world of fierce competition, having a sales team that can deliver results is crucial. This is why sales representatives must be at the top of their game to gain a competitive advantage over rivals. In addition, a successful sales team should be agile and better equipped to adapt to the constantly evolving business […]

Dynamics 365 2022 Release Wave 2: Overview and highlights


Microsoft published its release plans for Dynamics 365 Wave 1 a while back and updated to Wave 2 on July 12, 2022. These new capabilities will be available between October 2022 and March 2023. This article will dive into some of Wave 2’s general updates and then discuss what’s changed across applications. General Updates: Microsoft continues to […]

Ways to turn prospects into customers using Dynamics 365 Sales and Marketing


Thanks to social media channels, businesses today have access to customer data like never before. The intelligent retail management solutions are also gathering customer data from physical and online retail stores. All this data is used to create personalized and immersive online experiences for each customer. To beat the competition, successful businesses are specializing in offering continuous […]

Dynamics 365 2022 Release Wave 1: Overview and highlights


There is much to look forward to, as Microsoft has just published its exciting release wave 1 plan for Dynamics 365 and the Microsoft Power platform. The release consists of many new features and capabilities that reflect Microsoft’s continuous investment in enhancing digital transformation. This article will overview all the new features and discuss what’s […]