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Customer experience redefined: The dawn of Generative AI in Dynamics 365 release wave 2 

Generative AI stands at the forefront of transformative advancements, empowering businesses worldwide with heightened efficiency, innovation, and expanded capabilities. According to Gartner’s projections, a significant shift is anticipated by 2024, with 40% of enterprise applications integrating embedded conversational AI. The global market for AI, inclusive of Generative AI, is on track to reach an impressive […]

From siloed data to 360° customer view: Your guide to Dynamics 365 Customer Insights – Data 

Your guide to Dynamics 365 Customer Insights - Data

In today’s data-driven landscape, making informed decisions relies on having accurate and integrated data. Despite the collection of customer data, many organizations struggle with outdated information and fragmented data silos. This results in missed opportunities for valuable insights.   Recognizing the need for a shift from siloed data management, businesses are turning to solutions that offer […]

Dynamics 365 Customer Insights 2023 release wave 2 brings AI-powered customer journeys  

As global businesses increasingly acknowledge the significance of generative AI for enhancing customer experiences and driving growth, Microsoft has emerged as a pioneer in advancing AI functionalities. This progress is particularly evident in its journey orchestration and customer data platform product—Dynamics 365 Customer Insights.  Dynamics 365 Marketing and Dynamics 365 Customer Insights are now Customer […]