Today, the way users interact with brands is evolving remarkably with continual changes in technology and the proliferation of channels. Switching between multiple devices and touchpoints is the new trend. Customers want to be able to interact instantly with a brand online, via mobile and in the physical store. All with an expectation of consistent customer service across channels. Moreover, around 89% of customers in today’s fast-paced world expect prompt response and query resolution regardless of the channel they use to contact a support team.
This drastic shift in customers’ preferences and behavior has given birth to the concept of omnichannel customer service, which seamlessly integrates customer communications across all channels, both online and offline, into one single source of truth. This allows businesses to empower their agents to provide personalized support, increase customer satisfaction, and deliver a consistent customer experience.
Increase agents' productivity by streamlining and automating your customer service operations. Enhance CSR's case and knowledge management with a 360-degree view of their customers.
Improve your brand experience and customer satisfaction scores by implementing an omnichannel support model. Ensure quick inquiry resolution through a digital-first customer support system.
Track the performance of your agents, measure CSAT, and identify bottlenecks through built-in dashboards and reports.
Have a laser-sharp focus on customer retention and foster brand loyalty by delivering excellent customer experiences. You will witness your business grow naturally!
Holistico is ideal for retail businesses with active call centers seeking to improve customer satisfaction. This solution has built-in capabilities of Microsoft Dynamics 365 Customer Service and It supports integrations with:
Confiz is a global IT services and solutions company that has over the years won the trust of Fortune 500 customers in retail, CPG, manufacturing, and other verticals in the domains of Data, Cloud, Dynamics 365, Microsoft Power Platform, and innovative solutions. With qualified engineers, consultants, and subject matter experts, Confiz has set up businesses for hyper-focused growth by creating the blueprint of their digital acceleration and helping them drive growth and success through the technological revolution.
Years of experience
Customers for Dynamics
Presence in the US,
Middle East & Pakistan
Ready to embrace the path to digital acceleration and drive growth for your business? Let Confiz help you with innovation, insights, and technology.Get in touch