Managed Cloud: The gateway to seamless enterprise digital transformation
The rapid evolution of the global business landscape demands enterprises embrace digital transformation to remain competitive and cater to customers’ ever-changing needs. A key aspect of this transformation is the adoption of cloud computing. However, managing cloud resources can be a complex undertaking, prompting many organizations to seek the assistance of managed cloud services. Adopting […]
From cost to benefit: Why a Cloud-first approach is essential for modern businesses
Over the last few years, cloud computing has evolved from a buzzword to an essential component of modern business operations. The COVID-19 pandemic has further accelerated this trend. In addition, the move to remote work created a need for seamless collaboration, easy access to tools, and the ability to conduct business from anywhere. According to […]
Discover why Microsoft Dynamics 365 Customer Engagement is worth it
While aggressive advertising campaigns, cutting-edge technology, and sales promotions can draw customers to your business, they alone are not sufficient to build long-term relationships that engage customers. Customers often make buying decisions based on emotions rather than rational thought processes. Gallup’s research on customer engagement shows that fully engaged customers can generate a 23% premium […]
5 ways Dynamics 365 Sales empowers your sales teams to drive success
In a world of fierce competition, having a sales team that can deliver results is crucial. This is why sales representatives must be at the top of their game to gain a competitive advantage over rivals. In addition, a successful sales team should be agile and better equipped to adapt to the constantly evolving business […]
Why Dynamics 365 CRM is an ideal solution for businesses of all sizes (Fortune 500s included)
Customer relationship management (CRM) solutions are necessary for businesses to succeed. This is because they come with many benefits. For example, CRM gives companies a holistic view of their customers, offers them excellent service, and builds long-lasting client relationships. Moreover, with the help of CRM and its smart analytics, teams can effortlessly automate and […]
How to bring sustainability into your supply chain with Dynamics 365
Today’s recipe for business success lies in building a resilient, agile, and sustainable supply chain. Adherence to regulatory compliance in the supply chain and adoption of ethical business practices can cement an organization as a major player in the industry for years to come. This is why many executives have sustainability at the forefront […]
Top 5 strategies to improve customer engagement and win more customers
Customer engagement is the process of creating meaningful and lasting connections with your customers rather than just focusing on one-time transactions. Engaging with your customers at every buying cycle stage can build strong relationships that eventually increase loyalty and advocacy. Research conducted in 2021 says that more than 48% of organizations worldwide recognized improving customer […]
Transforming data into insights: How to use Microsoft Power BI for business intelligence
The demand for business intelligence (BI) solutions is on the rise as businesses look to make informed decisions based on data-driven insights. As a result, the global BI market size is projected to grow from $23.1 billion in 2020 to $33.3 billion by 2025 at a CAGR of 7.6%. In today’s fast-paced business world, organizations […]
Optimize your retail experience with Dynamics 365 Commerce: An omnichannel solution for retailers
In today’s fast-paced retail environment, staying competitive requires businesses to be agile and responsive to meet ever-changing customer expectations, offer a seamless customer experience, and keep pace with tech advancement. Dynamics 365 Commerce, formerly known as Dynamics 365 Retail, is a cloud-based retail solution packed with a range of features and capabilities to help businesses streamline […]
6 actionable ways to improve customer service in retail
It is no secret that retail touchpoint experiences affect average basket value and customer satisfaction. Statistics show that 89% of customers are more inclined toward making a new purchase after a positive customer service experience. Additionally, through excellent customer service, companies can nurture brand loyalty, boost efficiency and attract talent. If you look at […]