The path to scalable success: Staff Augmentation in Microsoft Dynamics 365 Business Applications

September 29, 2023

Staying competitive and agile is crucial for the success of any business. Microsoft Dynamics 365 Business Applications have emerged as powerful tools for organizations looking to streamline their operations, enhance customer engagement, and drive growth.  

Illustrating their total economic impact, a comprehensive study conducted by Forrester Consulting on the overall economic benefits of Dynamics 365 applications reveals impressive results. Notably, companies that embraced Dynamics 365 Finance witnessed a 55% increase in the productivity of their finance personnel. Meanwhile, those who harnessed Dynamics 365 Sales experienced a staggering 215% return on investment (ROI) over a span of three years. Furthermore, significant cost savings of $1.5 million were achieved through the reduction of unplanned machine downtime, facilitated by Dynamics 365 Supply Chain Management.

As businesses scale and their needs evolve, they frequently encounter challenges in implementing, upgrading, optimizing, and maintaining their Dynamics 365 environments. This is where staff augmentation comes into play, providing a pathway to scalable success.

In this blog post, we will explore the concept of staff augmentation in the context of Microsoft Dynamics 365 Business Applications. We will delve into the benefits, strategies, and considerations that organizations should keep in mind as they embark on this journey toward scalability and success.

What is Staff Augmentation?

Staff augmentation is a business strategy and outsourcing model where a company augments or supplements its in-house workforce by hiring external professionals or skilled individuals, often on a temporary or project-specific basis. The goal of staff augmentation is to bridge skill gaps, meet project demands, and enhance the capabilities of an organization without the need for long-term employment contracts or the complexities of traditional hiring processes.

For companies leveraging Microsoft Dynamics 365 Business Applications, staff augmentation typically involves enlisting the services of experienced professionals, consultants, or development teams to complement in-house talent. This partnership can be short-term or long-term, depending on the organization’s needs.

Benefits of Dynamics 365 Staff Augmentation Services

Dynamics 365 staff augmentation consulting services offer numerous benefits to organizations planning to transition to D365 or currently utilizing Microsoft Dynamics 365 business applications. These services involve augmenting your in-house team with external professionals who have expertise in Dynamics 365. Here are some of the key benefits:

  • Access to specialized expertise: Dynamics 365 staff augmentation services allow you to tap into a pool of specialized experts who have in-depth knowledge of Dynamics 365 applications. This expertise can be particularly valuable when implementing, customizing, or troubleshooting complex Dynamics 365 solutions.
  • Faster implementation and development: External Dynamics 365 experts can help accelerate the implementation and development of your Dynamics 365 projects. They bring experience and best practices to the table, reducing the learning curve and speeding up project delivery.
  • Flexibility and scalability: Staff augmentation services provide flexibility in scaling your Dynamics 365 team up or down as project demands change. This scalability ensures that you have the right resources at the right time without the long-term commitment to hiring full-time employees.
  • Cost efficiency: By leveraging staff augmentation, you can control costs effectively. You only pay for the services of the external professionals during the engagement, avoiding the overhead costs associated with full-time employees, such as salaries, benefits, and training.
  • Reduced recruitment burden: Finding and hiring skilled Dynamics 365 professionals can be time-consuming and resource-intensive. Staff augmentation providers handle the recruitment, onboarding, and management of external talent, saving your organization valuable time and effort.
  • Mitigated project risks: Experienced Dynamics 365 professionals brought in through staff augmentation can help mitigate project risks by ensuring that implementations, support, and optimization projects are done correctly the first time. This reduces the likelihood of costly errors or project delays.
  • Knowledge transfer: Staff augmentation services can facilitate knowledge transfer from external experts to your internal team. This helps in upskilling your in-house staff, enhancing their capabilities, and reducing dependency on external resources over time.
  • Focus on core competencies: By outsourcing Dynamics 365 tasks to external experts, your internal team can focus on core business activities, strategic initiatives, and areas where your organization excels.
  • Enhanced productivity: With the support of skilled Dynamics 365 professionals, your projects can progress more efficiently, resulting in increased overall productivity and the ability to meet project deadlines.

Staff Augmentation models for Dynamics 365 business applications

Staff Augmentation models for Dynamics 365 business applications refer to different approaches organizations can take when hiring external professionals or teams to supplement their in-house staff for Dynamics 365-related work. Each model offers unique features and advantages, catering to various project requirements and business needs. These models include:

Complete Staff Augmentation

In the complete staff augmentation model, organizations outsource project managers and teams of professionals (developers, consultants, administrators, etc.) with specific expertise in Dynamics 365. These external experts take over the client’s project and work on a temporary or extended basis, assuming responsibility for successful execution.

Managed team

In the managed team model, the client outsources an external team of Dynamics 365 professionals, which is managed by an in-house project manager. This dedicated external team works closely with your in-house project manager, fostering a collaborative environment that leverages the combined strengths of both teams. This approach ensures that project goals are met efficiently, knowledge transfer occurs seamlessly, and project outcomes are optimized for success. It’s an ideal solution for medium to large-scale projects where a harmonious balance of in-house and external expertise is paramount to achieving project objectives.

Managed project

In the managed project model, an external project manager assumes full accountability for orchestrating every aspect of your Dynamics 365 project, including the management of your in-house team of Dynamics 365 professionals. You collaborate with the external service provider to define project requirements and objectives, while the service provider takes charge of project planning, execution, and seamless delivery. This approach ensures that your project is not only successfully executed but also optimized for efficiency and excellence.

Types of Dynamics 365 Staff Augmentation services

Staff augmentation service providers like Confiz offer a comprehensive range of expertise covering Microsoft Dynamics Business Applications. Let’s explore them:

Dynamics 365 Implementation services

Dynamics 365 implementation services involve the process of setting up and configuring Dynamics 365 business applications to meet the specific needs of an organization. This also includes customizing the software, defining workflows, integrating it with other systems, and ensuring that it aligns with the company’s business processes and goals.

Dynamics 365 Upgrade services

Dynamics 365 upgrade services involve the process of migrating from Dynamics AX, GP, or Navision to the latest Dynamics 365 Finance and Operations. This ensures that an organization can take advantage of the latest features, security enhancements, and improvements offered by the updated software.

Dynamics 365 optimization services

Dynamics 365 optimization services involve fine-tuning and enhancing the performance and efficiency of an existing Dynamics 365 implementation. This is done to maximize the value derived from the software, improve user satisfaction, and ensure that the system aligns with evolving business needs.

Dynamics 365 support services

Dynamics 365 support services involve providing ongoing assistance and technical support to users and administrators of Dynamics 365. This includes addressing issues, troubleshooting, applying updates, and ensuring the smooth operation of the system.


Microsoft Dynamics 365 staff augmentation is a powerful strategy for organizations seeking scalable success in today’s dynamic business landscape. By leveraging external expertise and resources, businesses can ensure seamless Dynamics 365 implementation, optimize their D365 environment, drive efficiency, and stay ahead of the competition. However, success in staff augmentation requires careful planning, effective communication, and a strategic approach to selecting the right partner.  

Confiz, your trusted Microsoft Solutions partner, offers the expertise and resources you need for successful staff augmentation. With a proven track record and deep knowledge in Dynamics 365, we help you deploy the intuitive D365 Business Applications and harness the full potential of your environment. Contact us at to embark on a journey towards enhanced efficiency and competitive advantage.