Businesses are under immense pressure to remain competitive in a world driven by rapid advancements in technology. There needs to be more than the traditional break-fix approach to meet the demands of a dynamic, data-driven landscape. Organizations need a trusted managed services provider (MSP) to efficiently oversee and manage their technology environments, ensuring seamless operations and minimal disruptions.
For managed service providers, delivering proactive support is no longer enough. Building and growing a thriving business with satisfied customers demands a comprehensive strategy. Operational excellence becomes the cornerstone, achievable only through a structured, repeatable framework. This is where an Application Managed Services framework, designed around proven standards and strategies, becomes invaluable.
At Confiz, we specialize in providing managed services across key tech domains, including Microsoft Business Applications like Dynamics 365, Data and AI, and Cloud adoption and management. Our AMS framework is built on six core pillars: People, SOPs, Tools, KPIs, Insights, and Strategic Preemption. Together, these pillars create a robust ecosystem that ensures consistency, fosters innovation, and delivers measurable results.
In this blog, we will explore each of these pillars, providing actionable insights to help you build a best-in-class AMS framework. Whether you are a growing MSP or looking to refine your processes, these strategies will equip you to meet your customers’ needs and achieve sustainable success.
Strategic insights: Rethinking the traditional approach to managed services
6 pillars of an effective Application Managed Services Framework for service excellence
To establish a managed services framework that drives service excellence, it’s essential to implement a well-defined process tailored to your MSP business. This approach not only enhances customer satisfaction but also improves profitability. Without an effective framework, achieving scalable and consistent results becomes a challenge.
Drawing from our extensive industry experience, we have identified six core pillars that form the foundation of a service excellence ecosystem. These pillars enable consistent and continuously improving service quality for customers. Below is a visual representation of the AMS framework, illustrating the ecosystem that delivers these outcomes.
Let’s explore each of these pillars in detail to understand their role in delivering exceptional services:
