Enterprises are increasingly adopting managed services to digitize their business processes, modernize their IT infrastructure, and boost productivity and scalability. As the global shift toward cloud computing accelerates, managed IT services are proving crucial for reducing infrastructure costs. By leveraging professional Application Management Services (AMS), businesses can more efficiently navigate the rapid pace of digital transformation.
However, despite their critical role in modern operations, many misconceptions about managed services exist. These myths often hinder organizations from fully realizing the benefits of partnering with a managed services provider. Application Managed Services are also wrongly equated with standard software development services. While there is some overlap in the required skills and technologies, AMS exists within a unique ecosystem defined by its ongoing nature and specific challenges.
This blog aims to help businesses recognize the true value of managed services by dispelling common myths and exploring how a disruptive AMS model can assist organizations in more effectively planning, budgeting, and forecasting IT expenses.
Myth 1: AMS is just another form of software development services
One of the most common misconceptions about AMS is that it merely represents a specialization of software development services. While there are similarities in required technologies and skills, the real distinction lies in the operational ecosystem of AMS. Unlike traditional software development, which has clear start and end points, AMS is a continuous cycle. It starts when a project concludes and extends indefinitely. This perpetual nature necessitates a different approach to service delivery, one that focuses on long-term relationships and ongoing support.
More insights: How managed services drive business growth and maximize ROI?
Myth 2: AMS projects have a defined end
Many believe that AMS projects can be defined by start and end dates, similar to traditional IT support. In reality, Application Management Services operate in a perpetual cycle. If vendors meet their service level agreements (SLAs), their relationship with clients can last for an extended period. This is a significant departure from the time-bound nature of projects, emphasizing the importance of sustained performance and relationship management in AMS.
