The latest Microsoft Dynamics 365 pricing update: Everything you need to know
Microsoft Dynamics 365, a powerful suite of Customer Relationship Management (Dynamics 365 Customer Engagement) and Enterprise Resource Planning (Dynamics 365 Finance and Operations) applications, has redefined how businesses operate globally. From customer insights, sales, customer service and field service to finance, commerce, supply chain management and HR, it seamlessly connects applications across departments to create […]
Copilot in Dynamics 365 and Power Platform: An enterprise-ready AI duo for security and privacy
In 2023, generative AI gained significant traction, capturing the attention of business leaders globally. No doubt, the anticipated impact of generative AI on businesses has been substantial, with meaningful changes expected for workforces across industries. According to the latest annual McKinsey Global Survey on AI, one-third of respondents report that their organizations are already using […]
Fast-track your data modernization journey with Microsoft Services: 7 steps to get started
Data modernization has become a top priority for businesses aiming to stay competitive and make smarter decisions. Transitioning from legacy databases to modern data platforms is transforming IT architectures worldwide, enabling organizations to harness advanced capabilities. In fact, a recent survey by MIT Technology Review of 350 senior data and technology executives revealed that over […]
The power of omnichannel analytics in 2025: Strategies for retailers to drive success
Omnichannel retailing has become the backbone of how businesses connect with customers, making it easier to shop across multiple platforms, be it brick or mortar, online, on mobile apps, or even through social media. As consumers seek greater convenience, retailers face the challenge of meeting shoppers wherever they are, building a connected experience that keeps […]
Getting started with SQL Server Reporting Services: A guide to building reports using Visual Studio
With business landscapes evolving faster than ever, getting real-time insights into your data can mean the difference between making a strategic leap and missing an opportunity. For businesses using Microsoft Dynamics 365 Customer Engagement, SQL Server Reporting Services (SSRS) offers a robust way to turn raw data into clear, actionable reports. With SSRS, you can […]
From productivity to personalization: How AI in CRM systems is transforming work?
AI’s remarkable ability to analyze data, make predictions, and automate tasks has transformed traditional workflows. And so, naturally, AI has found its way into CRM (Customer Relationship Management) systems. AI-enabled CRM systems are transforming customer relationship management by providing smarter, more efficient ways for businesses to manage customer experiences and build loyalty at every stage. […]
Streamlining customer interactions using Gen AI conversational bots: Post-webinar key insights
Generative AI has experienced a meteoric rise in popularity over the past year and a half, largely driven by OpenAI’s release of ChatGPT. This public launch in late 2022 brought AI conversations into the mainstream, showcasing the power of large language models (LLMs) to understand and respond to diverse prompts in a natural, conversational manner. […]
Dynamics 365 Sales vs Salesforce Sales: The ultimate showdown of features, flexibility & pricing
When it comes to picking the best CRM platform, the battle between Microsoft Dynamics 365 Sales (D365 Sales) and Salesforce Sales Cloud is nothing short of epic! These two titans dominate the market, known as the cloud CRM platforms that can truly transform your sales function. Each of these CRM sales platforms offer an arsenal […]
A look ahead at the top data strategy trends in 2024
Living in a data-driven world, organizations have recognized the importance of what a defined data strategy means to them. This realization has proven highly beneficial for their business, offering valuable insights into customer behavior, internal operations, and market trends. Moreover, this awareness has also fueled a transformative journey and empowered organizations to evolve their […]
What is modern data ecosystem: Core components and their roles in data management
When it comes to data in today’s business and technology landscapes, the term “data ecosystem” is often mentioned but not always fully understood. This lack of clarity leads to confusion about the concept of a modern data platform. A modern data platform is a core part of a data ecosystem designed to manage and process […]