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Improve customer satisfaction with Dynamics 365 omnichannel for customer service


Did you know more than two-thirds of all purchases are being made with some digital device? Consumers browse products through their smartphones and buy in-store, from a desktop, or their smartwatch. They want to shop from their preferred channel as and when they like. Harvard Business Review conducted research and observed the shopping behaviors of […]

How to create an email marketing list in Microsoft Dynamics CRM?


Businesses send out regular emails to their clientele in a bit to inform them about new products or services. Sometimes they also send out email newsletters to acquire new customers. To ensure that the right emails are sent to the targeted recipients, businesses need to make email marketing lists on regular basis. If you are […]