Dynamics 365 Customer Insights 2023 release wave 2 brings AI-powered customer journeys  

As global businesses increasingly acknowledge the significance of generative AI for enhancing customer experiences and driving growth, Microsoft has emerged as a pioneer in advancing AI functionalities. This progress is particularly evident in its journey orchestration and customer data platform product—Dynamics 365 Customer Insights.  Dynamics 365 Marketing and Dynamics 365 Customer Insights are now Customer […]

Meet Microsoft Dynamics 365 Copilot: The next-gen AI transforming ERP and CRM operations


As per a recent survey on business trends, 9 out of 10 workers hope to use AI for automating repetitive tasks in their job. This profound desire for increased efficiency and productivity stems from the rapid evolution of technology. Businesses are keen to not only keep pace but also outperform their competitors by harnessing the transformative potential […]

Optimizing field service performance with Resource Scheduling in Dynamics 365 Field Service


projects. They are instrumental in optimizing project efficiency, meeting project deadlines, and ensuring the successful execution of project objectives. Furthermore, resource allocation and scheduling have far-reaching implications across various aspects of an organization, including cost control and customer satisfaction, making them indispensable components of efficient operations, project management, and field service management.   For organizations […]

5 key differences between an ERP and accounting software: Which one to choose?

Accounting systems and Enterprise Resource Planning (ERP) solutions both serve essential roles in managing the financial aspects of a business. In 2021, the worldwide market size of ERP software like Microsoft Dynamics 365 amounted to $50.57 billion, and it is projected to expand at a compound annual growth rate of 10.7% from 2022 to 2030, ultimately reaching […]

Why do most Dynamics 365 ERP implementations fail?


A successful Dynamics 365 ERP implementation can provide your organization with an array of benefits, including streamlined processes, improved decision-making, and increased efficiency. However, many implementations fail to deliver the expected value or even fail altogether. Explore the common reasons why Dynamics 365 ERP implementations fail, along with practical guidance on how to maximize your […]

How to bring sustainability into your supply chain with Dynamics 365


Today’s recipe for business success lies in building a resilient, agile, and sustainable supply chain. Adherence to regulatory compliance in the supply chain and adoption of ethical business practices can cement an organization as a major player in the industry for years to come.   This is why many executives have sustainability at the forefront […]

Improve customer satisfaction with Dynamics 365 omnichannel for customer service


Did you know more than two-thirds of all purchases are being made with some digital device? Consumers browse products through their smartphones and buy in-store, from a desktop, or their smartwatch. They want to shop from their preferred channel as and when they like. Harvard Business Review conducted research and observed the shopping behaviors of […]