Comparing Dynamics 365 Customer Service and Salesforce Service Cloud

In the world of customer service management, two CRM giants – Salesforce Service Cloud and Dynamics 365 Customer Service (a module of Dynamics 365 Customer Engagement) – are leading the charge in transforming how businesses engage with their customers. Whether you’re handling a simple inquiry or managing complex service requests, the right platform can make […]

Transform your customer service with Microsoft Digital Contact Center Platform

In the present digital era where omnichannel engagement is the standard, brand reputation is closely linked to customer experience. The importance of delivering an expectational customer experience cannot be overstated. Consumers now expect effortless, consistent, and secure experiences across all touchpoints – whether it’s through chat, voice, video, or digital handles. Alarmingly, 52% of customers […]

Revolutionize Customer Experience with AI in Dynamics 365 CS

In the age of digital transformation, customer expectations have never been higher. Research shows that 80% of consumers are more likely to purchase if offered a personalized experience. This demonstrates that today’s consumers demand personalized, efficient, and seamless experiences, and businesses must adapt to stay competitive. One excellent way to achieve this is by leveraging […]

Dynamics 365 2022 Release Wave 1: Overview and highlights

There is much to look forward to, as Microsoft has just published its exciting release wave 1 plan for Dynamics 365 and the Microsoft Power platform. The release consists of many new features and capabilities that reflect Microsoft’s continuous investment in enhancing digital transformation. This article will overview all the new features and discuss what’s […]