Microsoft recognized as a leader in CRM CEC: Elevating customer service with AI
Exceptional customer service is the foundation of customer satisfaction and long-term business success. But in today’s digital-first world, delivering top-tier support is more challenging than ever. Customer expectations are at an all-time high, competition is fierce, and service teams are under immense pressure to resolve issues quickly, manage growing support volumes, and handle complex back-end […]
From productivity to personalization: How AI in CRM systems is transforming work?
AI’s remarkable ability to analyze data, make predictions, and automate tasks has transformed traditional workflows. And so, naturally, AI has found its way into CRM (Customer Relationship Management) systems. AI-enabled CRM systems are transforming customer relationship management by providing smarter, more efficient ways for businesses to manage customer experiences and build loyalty at every stage. […]
How to implement Round Robin assignment via Power Automate?
Round Robin Lead Assignment helps teams optimize lead management, improve responsiveness, and create a fair workload distribution, which can lead to higher productivity and better customer engagement. If you are here to learn what round robin assignment is and how to implement it using Microsoft Power Automate, a tool in the Microsoft Power Platform, keep […]
The ultimate guide to choosing your Dynamics 365 ERP implementation partner
The global enterprise resource planning (ERP) software market is projected to reach approximately $101 billion by 2026. Among the leading ERP systems, Microsoft Dynamics holds a prominent position, with a global market share valued at $10.89 billion in 2023. Moreover, being one of the popular ERP systems, the Microsoft Dynamics 365 platform segment is expected […]
The power of Dynamics 365 in transforming project management
Effective project management goes beyond just meeting the traditional measures of success, such as timely delivery, adherence to budget, and fulfilling project requirements. Instead, it involves bringing clients and team members together, establishing a shared vision for the project’s success, and ensuring everyone understands the necessary steps to achieve it. In essence, great project […]
Scale team collaboration with Dynamics 365 Customer Engagement & Microsoft Teams
Dynamics 365 and Microsoft Teams integration offers an ideal solution for fast-paced businesses that aim to accelerate their workflows and enhance cross-departmental collaboration. This seamless integration is particularly effective for marketing campaigns, sales opportunities, and customer support scenarios. By integrating Dynamics 365 and Microsoft Teams, members of your organization can conveniently view and collaborate on […]
Discover why Microsoft Dynamics 365 Customer Engagement is worth it
While aggressive advertising campaigns, cutting-edge technology, and sales promotions can draw customers to your business, they alone are not sufficient to build long-term relationships that engage customers. Customers often make buying decisions based on emotions rather than rational thought processes. Gallup’s research on customer engagement shows that fully engaged customers can generate a 23% premium […]
Why Dynamics 365 CRM is an ideal solution for businesses of all sizes (Fortune 500s included)
Customer relationship management (CRM) solutions are necessary for businesses to succeed. This is because they come with many benefits. For example, CRM gives companies a holistic view of their customers, offers them excellent service, and builds long-lasting client relationships. Moreover, with the help of CRM and its smart analytics, teams can effortlessly automate and […]