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Dynamics 365 Customer Insights 2023 release wave 2 brings AI-powered customer journeys  

As global businesses increasingly acknowledge the significance of generative AI for enhancing customer experiences and driving growth, Microsoft has emerged as a pioneer in advancing AI functionalities. This progress is particularly evident in its journey orchestration and customer data platform product—Dynamics 365 Customer Insights.  Dynamics 365 Marketing and Dynamics 365 Customer Insights are now Customer […]