Project Overview
Ruba Digital implements a scalable, flexible solution to deliver exceptional customer experiences.
The need
Ruba Digital, one of the largest retail chains of electronic products, needed an integrated and adaptable business management solution to modernize and streamline its growing business operations, from procurement and sourcing to planning and sales. Thus, to eliminate challenges associated with the “Hire Purchase” model, including delays in the sales process, untracked inventory movements, and increased credit risk, Confiz leveraged its process operation expertise and implemented Microsoft Dynamics 365 as a single, unified ERP solution.
The Solution
The proposed solution helped Ruba Digital eliminate unnecessary sourcing and processing delays, maintain customer database, and reduce credit risk significantly. Automated complex calculations and adjustment transactions saved time and helped generate customized reports that were crucial to reducing credit risk and streamlining back-end operations at Ruba Digital. Initially, a single sales process entry took 3-4 hours, but now it is successfully done within 7-8 minutes. The issue of the disorganized database was resolved with automated computerized national identity card validation, which made sure there were no repetitive date entries.
Additional improvements included:
The Outcome
Enhanced sales process efficiency
Enhanced sales process efficiency led to quicker deal closures and increased revenue.
Quality reporting and planning
Quality reporting and planning enabled data-driven insights for strategic decision-making.
Increased data visibility and process optimization
Increased data visibility and process optimization resulted in more streamlined and efficient operations.
Centralized data and process optimization
Centralized data and process optimization brought all critical functions under one roof for improved efficiency.
Reduced credit risk and operational costs
Reduced credit risk and overall operational costs, contributed to better financial health
Improved customer experience
Improved customer experience fostered stronger loyalty and satisfaction.
