Hush Puppies

Enabling operational agility with Dynamics 365 Finance and Operations

Project Overview

Enhanced customer experience and operational efficiency

Hush Puppies partners with Confiz to elevate its customer experience and minimize the costs through optimized e-commerce operations

The need

Efficiently sync inventory across retail stores with their e-commerce platform

With the recent paradigm shifts in the retail landscape, Hush Puppies- the global footwear brand- started working on the long-term strategy to win in the post-covid world and started investing in technologies that will enable them to grow and integrate their network for the future, through partnership with the tech giant Confiz. This thought-process drove their decision to implement Microsoft Dynamics 365 Finance and Operations, as they decided to move towards omni-channel network to boost their customer retention and customer satisfaction scores.

The Solution

Achieving business excellence with Dynamics 365 Finance and Operations

Confiz implemented Microsoft Dynamics 365 Finance and Operations to ensure 100% order fulfillment by syncing inventory across Hush Puppies’ retail stores, with their e-commerce Platform while ensuring financial visibility and data security with the built-in capabilities of Dynamics 365 F&O, Power BI and Microsoft Cloud.

What we did

Cloud migrationMicrosoft Power BIDynamics 365 Finance and OperationsOptimal store performanceInventory management

The Outcome

Efficient inventory management system with end-to-end store-wise financial visibility

Faster order fulfillment

In-sync inventory operations and faster order fulfillment led to growth in market share

Enhanced security and agility

Improved security protocols and boost in operational agility through Microsoft Cloud Migration

Improved customer satisfaction and efficiency

Increase customer satisfaction, reduced lead time, repeat purchases due to multiple order fulfillment centers in place

End-to-end financial visibility

Financial transparency across all retail touch points.

See our strategy in action!