Multichannel Messaging Platform
Ensure smooth integration of enterprise applications through our multichannel messaging API. Get access to multiple communication channels with minimal changes to your backend systems.
Enterprise-Grade Message Transfer Agent
Multichannel Message Relay
MULTICHANNEL MESSAGE RELAY
Send messages on any channel
Send and track marketing and high-volume tractional messages across multiple communication platforms including SMS, Email, Web, and Mobile Push with one single platform, utilizing the capabilities of CDMS’s application-to-application message relay engine.
- Injection via SMTP, AMQP and REST API
- Advanced scheduling options
- Sending volume and time limitations
- Attachment support
Optimize deliverability with minimal effort
The robust engines of MMP are preconfigured to handle the complex rules of deliverability. The module offers provider-specific configurations including speed, rate, throttling, and connection limiting, etc. Making email deliverability and user’s activity tracking easier than ever.
- Authentication standards support (DKIM, SPF, DMARC)
- IP rate limiting
- Automated IP warmup
- Blacklist, bounce, and feedback loop management
Boost performance with fewer servers
MMP, with a high-performance multi-threaded architecture, enables messages to queue in the memory, and with one single instance, you can send and handle millions of messages per hour with minimum server requirements.
- 5 million messages per hour from a single server
- Horizontally scalable architecture to meet high-speed, high-volume message delivery
- High availability – easily scale message queues across multiple machines
- RabbitMQ for message queuing and reporting
Centralized multichannel template management
You can easily create, personalize, preview, test and save your multi-channel marketing content in one single repository. Also, the module’s built-in features such as complex personalization blocks with rendering preview services enable personalization.
- Centralized template repository (Email, SMS, Web & Mobile Push templates)
- Upload your existing content or retrieve content with APIs
- Separate templates for Marketing and Transactional messages
Monitor performance in real-time
Get a complete view of your cross-channel sending statistics, number of messages delivered, clicks and open rate through a single platform. Keep track and record your bounce rate and number of complaints so you can address any issues immediately.
- Detailed reports for each message delivery including bounces, opens and clicks available through the Web UI
- Reports can be pushed to your existing systems or can be retrieved from RabbitMQ queues or SMTP
- Query historical transactional sends by target address or message ID
Secure and compliant platform
Ensure secure deployment into your existing infrastructure through enterprise-ready security and operational processes. Features like privacy compliance, account provisioning, approval workflows and message encryption keep your marketing and communications operations protected.
- On-premise deployment
- SSO/LDAP authentication
- TLS message encryption
- Detailed SMTP logs available for audits
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